About this role.
Vonage is hiring a remote, Mexico-based Sales Development Representative to generate and qualify mid-market B2B opportunities for its communications API platform. The SDR will conduct outbound prospecting through phone, video, email, LinkedIn, research, and sales-engagement tools, then schedule qualified meetings for Account Managers. Success depends on strong cold-calling, personalized outreach, CRM hygiene, product knowledge, and consistent achievement of monthly appointment and opportunity targets. Candidates need at least two years of B2B sales development, lead-generation, or software-sales experience and professional English communication skills. The role offers growth toward more senior sales positions while operating in a fast-paced, metrics-driven environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I segment accounts by ideal customer profile fit, likely communications use cases, company size, intent signals, and buying triggers. I then build focused account lists, identify relevant stakeholders, and use a structured multichannel cadence while reviewing results weekly to refine prioritization.
I would research the prospect's customer journey, digital channels, industry, and recent company initiatives. I would connect a specific business need—such as identity verification, notifications, contact-center modernization, or customer engagement—to a relevant Vonage API outcome, then end with a concise, low-friction meeting request.
I treat results as feedback rather than failure. I track activity and conversion metrics by segment, channel, and message, seek coaching on calls and emails, test improvements, and maintain consistent daily activity because pipeline creation requires persistence and iteration.
I record the contact details, account context, stated business problem, current solution, timing, stakeholders, qualification details, objections, agreed next steps, and the exact outreach or call outcome. Clear notes allow Account Managers to continue the conversation without making the prospect repeat information.
I would confirm fit against the mid-market profile, identify a relevant communications challenge or use case, understand the prospect's role and influence, assess urgency and project timing, and determine whether there is a credible path to evaluating Vonage. I would only schedule a meeting when there is sufficient business context and potential value for both the prospect and Account Manager.
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Communications APIs:
As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role matters:
As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new Mid-Market sales opportunities. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Mid-Market Sales counterparts.
You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects.
There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance.
Your key responsibilities:
- Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels
- Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools
- Qualify customers based on a thorough knowledge of Vonage API platform products
- Keep meticulous and detailed notes updated in our CRM system
- Schedule qualified meetings and demos for our Account Managers
- Collaborate with marketing, account managers, and sales leadership to optimize performance
- Achieve monthly targets number of qualified Appointments & new sales Opportunities
- Develop and maintain territory plan with Account Managers from your assigned geography
- Have strong working product knowledge of Vonage’s API product suites
- Support Vonage API marketing efforts by assisting in online and other marketing campaigns
What you’ll bring:
Required:
- 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry
- Ability to speak and write English at a professional level
- Strong Cold calling and Personalized email creation experience
- Self Motivated and Self Organized with the ability to make things happen without supervision or tight control
- Salesforce, Gong, Linkedin, LinkedIn Sales Nav Sales engagement tools (like Gong Engage and Outreach), zoominfo, Gen AI Tools, and 6sense experience
- Mid-Market (100 – 999 Employees) Outbound experience
Experience we consider a plus:
- Experience with CPaaS, Telecommunications, and/or multi-product suites
- Highly collaborative mindset who is a team player – our success is together, not alone.
- Willingness to talk on the phone and on video with prospects
- Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day
- Goal-oriented mindset
- Creativity around new ideas to help the team be successful
Where you will work:
This position offers a fully remote work arrangement based out of Mexico.
Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.
How you’ll benefit:
- Medical Insurance
- Group Life Insurance
- Meal Card (Pluxee Tienda Card)
- Volunteer Time (VTO)
- Ericsson Care Line
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
This is a salaried role and would be part of our Commission Compensation structure. The overall compensation would be based on a 70/30 split. #LI-ML1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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