About this role.
This role is for a Senior Customer Activation Manager on the Partnerships team at Ramp, a fintech company. The manager will own activation and early growth of partner-referred customers, building strong relationships with accounting, private equity, and venture capital partners. Responsibilities include developing partner onboarding, educating on product integrations, and driving customer activation at scale. The ideal candidate has 5+ years of partner success experience, exceptional project management skills, and thrives in a fast-paced environment. The role offers a competitive salary range of $138,000 to $210,000 per year.
Role DNA
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Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Senior Customer Activation Manager position at Ramp. With over 5 years of experience in partner success and a proven track record of driving customer activation, I am confident in my ability to build strong relationships with partners and deliver exceptional onboarding experiences. My background working with accounting firms and understanding their needs aligns perfectly with this role. I am eager to contribute to Ramp's mission of building smart infrastructure for finance teams.
Sincerely, [Your Name]
Sample interview questions
In my previous role, I managed a partner-referred customer from a major accounting firm. I started by understanding their specific business needs and goals, then developed a tailored onboarding plan that leveraged Ramp's integrations. I scheduled regular check-ins, provided educational resources, and quickly addressed any technical issues by collaborating with our engineering team. As a result, the customer activated within the first month and expanded usage by 30% in the first quarter.
I use a prioritization framework that considers the potential impact, urgency, and strategic importance of each request. I communicate transparently with partners about timelines and set clear expectations. I also leverage project management tools to track progress and ensure nothing falls through the cracks. By staying organized and proactive, I can balance competing demands while maintaining strong relationships.
I would start by researching best practices and gathering feedback from key partners to understand their needs. I would design a scalable onboarding curriculum that includes clear milestones, educational materials, and hands-on configuration support. I would also establish metrics to measure activation success and iterate based on data. Finally, I would collaborate with product and marketing teams to ensure alignment and create a seamless partner experience.
A partner reported that their client's data was not syncing correctly with our platform. I immediately documented the issue and escalated it to engineering, providing detailed logs and a reproduction path. I acted as the liaison between the partner and the engineering team, keeping everyone informed of progress. The issue was resolved within 48 hours, and I followed up with the partner to ensure their satisfaction and prevent future occurrences.
I make it a priority to continuously learn about product updates by reading release notes, attending internal training sessions, and experimenting with the product myself. I also maintain a knowledge base of common partner questions and best practices. Additionally, I regularly engage with product managers and engineers to gain deeper insights into the roadmap and technical capabilities, ensuring I can provide accurate and timely guidance to partners.
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion.
What You’ll Do
Partner Relationship Management
Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.
Drive Partner Enablement and Customer Activation
Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale
What You Need
Minimum 5 years of experience in Partner Success
Fluency with partner ecosystem operations
Exceptional project management and time management
Excellent verbal and written communication
Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
Proven track record of exceeding quota and/or outperforming key target metrics
Ability to anticipate customer needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment
Nice to Haves
Experience with accounting partners, Private Equity, and/ or Venture Capital
Experience contributing to the development and growth of new teams
Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
Experience with financial services sales
Experience at a high-growth startup
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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