About this role.
This is a remote Consultant, Service Development role at BCD Travel, a global corporate travel management company. The position focuses on supporting projects and initiatives within the Service and Commercial Development team, collaborating with stakeholders to implement new processes, technologies, and best practices. The consultant will serve as a subject matter expert, coordinate resources, and liaise between accounts, regions, and project teams. The ideal candidate has prior corporate travel industry experience, strong knowledge of GDS and internal travel technologies, and excellent project management and communication skills. The role offers flexibility, growth opportunities, and an inclusive work environment.
Role DNA
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Job Complexity
3/5Pace & Pressure
3/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader EU market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Consultant, Service Development position at BCD Travel. With a strong background in corporate travel operations and a proven track record in process improvement, I am confident in my ability to support successful project delivery and drive business benefits. My experience with GDS systems and stakeholder collaboration aligns well with the requirements of this role.
I thrive in dynamic environments and enjoy working with diverse teams to implement effective solutions. I look forward to contributing to BCD Travel's innovative and sustainable approach to business travel.
Sincerely, [Your Name]
Sample interview questions
I have over 5 years of experience in corporate travel operations, working extensively with GDS platforms like Sabre and Amadeus. I have used GDS to manage bookings, support customer-facing agency operations, and streamline processes to improve efficiency. This hands-on experience gives me a deep understanding of the technologies and workflows involved in business travel.
I start by identifying all key stakeholders and understanding their needs and concerns. I then communicate the benefits and impact clearly, regularly updating them on progress and addressing any resistance through open dialogue. By involving stakeholders early and maintaining transparency, I ensure buy-in and a smoother implementation.
In my previous role, I led a project to standardize travel booking processes across three regions. I coordinated with IT, operations, and local leaders by establishing clear roles, setting milestones, and holding regular meetings. I used project management tools to track progress and proactively resolved bottlenecks, resulting in on-time delivery and a 15% efficiency gain.
I begin by gathering data and conducting root cause analysis, often using process mapping to visualize the workflow. I then engage frontline employees to understand pain points, and I evaluate potential solutions against cost, impact, and feasibility. I prioritize solutions that offer the highest productivity gains and align with organizational goals.
I prioritize by setting clear objectives and using agile methodologies to break work into manageable tasks. I allocate time for focused project work while remaining flexible for urgent operational needs. I also communicate with stakeholders to manage expectations and ensure that project milestones are met without neglecting immediate responsibilities.
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Consultant, Service Development (Remote)
Full time, Spain, Netherlands, Czech Republic, Denmark, France, Germany, Poland, United Kingdom
If you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.
The Consultant, Service Development will contribute to the successful delivery of projects and initiatives within the Service and Commercial Development team. This position will collaborate with stakeholders across the organization to ensure understanding of each initiative and its impact to our organization to assure that the solution we create addresses the business requirements.
The role will serve as support for project task completion, working closely with Operations and local leaders to implement business best practices for the assigned areas.
The Consultant, Service Development coordinates resources and works as subject matter expert for successful implementation of new processes, technology and multinational practices based on local specifics.
As a Consultant, Service Development, you will
- Support initiatives and ensure all project standards are adhered to and the agreed business benefits are realized
- Serve as a process, project and/or product subject matter expert
- Serve as liaison point between the account, the region and the project team
- Facilitate effective communication as required for successful project completion
- Coordinate resources for successful implementations of new processes, standardizations and technology
- Analyze business issues, defines possible solutions aiming for the best productivity increase
About you
- Prior corporate travel industry experience including customer-facing agency operations
- Proficient in doing customer discovery and documentation
- Thorough knowledge of all aspects of the internal BCD Travel operational processes and services
- Extensive knowledge of BCD Travel client and internal technologies (GDS, scripts, TA, OBT’s, fulfillment technology etc.)
- Good communication and influencing skills with a proven history of successfully collaborating with internal and external stakeholders
- Strong organizational and project management skills
- Excellent oral and written English language skills
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
- Spain: 28,000 – 38,500 Euros Annually
- France: 33,000 – 36,000 Euros Annually
- Poland: 78,000 – 125,000 Polish Zloty Annually
- Germany: 53,000 – 62,000 Euros Annually
- Netherlands: 42,000 – 60,000 Euros Annually
- Czech Republic: 750,000 – 820,000 Koruna Annually
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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