About this role.
This part-time Associate Workplace Operations & Experience Coordinator role supports the Munich office through facilities, office services, employee experience, events, onboarding and offboarding, access control, travel support, procurement, and budget tracking. The position is majority in person and partners with local building management, internal teams, Digital Experience, Infosec, Legal, and regional workplace stakeholders. It also includes health and safety duties, ISO and TISAX documentation, physical-security support, and potential Safety Officer certification. The role suits a highly organized, service-oriented operations professional who can manage practical workplace tasks independently and occasionally support events outside normal hours.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Team,
I am excited to apply for the Associate Workplace Operations & Experience Coordinator role in Munich. My people-first, detail-oriented approach would enable me to maintain an organized, welcoming, and safe workplace while coordinating events, office services, access, and supplier activities.
I am comfortable managing multiple operational priorities independently, collaborating with building management and internal stakeholders, and maintaining accurate documentation and budget records. I would welcome the opportunity to support Thoughtworks’ inclusive workplace culture and contribute to reliable, high-quality employee experiences.
Thank you for your consideration.
Sample interview questions
I would first assess urgency and impact, addressing safety, access, or business-continuity issues immediately. I would communicate clear timelines to affected colleagues, coordinate the appropriate vendor or building-management contact, and document the issue and resolution for follow-up.
I use a checklist-based process covering documentation, access badges, equipment or space readiness, stakeholder notifications, and any required system updates. I confirm ownership and completion of each step so the employee experience is smooth and records remain accurate.
I would define the event objectives, attendee needs, budget, venue and technology requirements, accessibility considerations, and run-of-show. I would coordinate suppliers and internal partners early, confirm responsibilities, and collect feedback afterward to improve future events.
I would maintain a clear log of approved spend, compare invoices and purchase requests against the allocated budget, and flag variances early. I would also look for cost-effective approved suppliers and provide regular, accurate status updates to the relevant budget owner.
I would treat the concern seriously, secure the area or escalate immediately when needed, and follow established local health-and-safety procedures. I would document the hazard, coordinate corrective action with the responsible parties, and verify that the risk has been addressed.
We are seeking a Workplace Operations & Experience Coordinator (Associate grade) to join our Business Services team under the Workplace Operations & Experience sub-function. In this role, you will help us deliver a consistent, high-quality, and culturally relevant experience across our physical spaces globally.
By default, this is a majority in-person role based in our Munich office, reporting directly to the Regional Head of Workplace Operations & Experience. You will collaborate across functions, markets, and our Digital Experience (DEC) teams to drive organizational value, foster community engagement, and optimize operational costs.
Job responsibilities
- Facilities Management & Maintenance: Ensure the office space is continuously well-maintained, clean, and organized.
- Engagement & Connection: Drive the logistical elements of community engagement to foster a strong sense of belonging within the local Thoughtworker population and the broader ecosystem.
- Onboarding & Offboarding: Participate actively in administrative processes relating to onboarding, offboarding, and employee transfers.
- Events: Partner with various functions, internal communities, and DEC to execute logistical elements of local meetings, events, and experiences.
- Health & Safety: Contribute to local health, safety, and emergency response protocols, actively addressing identified hazards.
- Prepare documentation and organizational work for ISO and TISAX certifications.
- Serve as the designated Safety Officer, or demonstrate a willingness to complete the required training to become a certified Safety Officer.
- Working Groups: Participate as an active member of local working groups.
- Physical Security: Oversee physical security measures, manage critical relationships with Infosec and Legal, and contribute to local certifications and uplift activities.
- Access Control: Manage access controls and badges for both employees and guests.
- Travel Support: Assist travelers with booking travel arrangements or provide support for self-service booking channels.
- Procurement & Office Services: Procure office amenities and services through approved suppliers, and set up new suppliers using associated internal systems and processes.
- Real Estate Liaison: Liaise with local building management to coordinate troubleshooting of maintenance problems and execute improvements to leased spaces.
- Sustainability: Implement local sustainability initiatives, tracking and reporting on sustainability metrics as well as compliance with environmental regulations.
- Budget Management: Maintain meticulous records of spend against the allocated regional budget.
Job qualifications:
- Customer Service: Exceptional customer service skills with a people-first mindset.
- Tech-Savvy: Comfortable navigating modern office systems, booking platforms, and administrative tools.
- Physical Capability: Ability to complete physical labor, including lifting and moving items to arrange spaces.
- Problem-Solving: A natural problem-solver who can address issues independently and creatively.
- Execution Mindset: Strong execution-focused mindset with the ability to manage multiple logistical tasks simultaneously.
Certifications (Preferred/Required):
Prior experience as a certified Safety Officer, or a strong willingness to undergo training to achieve this certification.
Experience preparing workplace operations and documentation for ISO & TISAX certifications.
Other things to know
- In-Person Requirement: This position is majority in-person in the office by default.
- Travel Requirement: This role may require occasional travel to other office locations within the region.
- Out of Hours: This position may occasionally require work outside of regular hours, such as evenings and weekends, to support events or specific operational projects.
- Part-time: This is a 20hr/week part-time role
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
Commitment to Disability Inclusion
Thoughtworks are committed to being an inclusive & accessible workplace employer of choice for all including those living with disability.
What’s on offer
Our goal is to equip you with career defining experiences, to help you to grow professionally and personally, and to foster a community where you feel you belong. We’re committed to making Thoughtworkers an employer of choice, and we offer a wide variety of benefits to support the teams’ advancement, their health and wellbeing. If you’re ready to find your home at Thoughtworks, click to apply now (even if you don’t feel like you tick all the boxes).
About Thoughtworks
Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.
Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.
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