About this role.
6sense is hiring a Senior Customer Success Manager to manage high-impact global enterprise customer relationships for its B2B revenue intelligence platform. The role focuses on increasing product adoption, linking usage to strategic business outcomes, and demonstrating measurable customer ROI. The successful candidate will own renewal strategy and gross revenue retention, partner with Account Executives on growth opportunities, and mitigate churn risk. Key responsibilities include executive stakeholder management, mutual success planning, EBRs, onboarding coordination, customer advocacy, and product feedback. Candidates need substantial enterprise SaaS customer-success experience, B2B demand-generation and marketing-operations knowledge, strong analytical and communication skills, and willingness to travel about 25%.
Role DNA
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Job Complexity
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4/5Autonomy Level
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Senior Customer Success Manager role at 6sense. My experience managing enterprise SaaS relationships, driving product adoption, and linking platform usage to measurable business outcomes aligns closely with this opportunity.
I bring a strategic, data-driven approach to renewals, expansion planning, executive business reviews, and customer health management. I am comfortable partnering with C-level stakeholders, GTM teams, Account Executives, Services, and Product to reduce risk and create durable customer value.
I would welcome the opportunity to help 6sense scale its customer-success operating model while building trusted customer partnerships and advocacy.
Sincerely,
Your Name
Sample interview questions
I begin by aligning with executive sponsors on the customer’s business objectives, baseline metrics, desired outcomes, stakeholders, and decision timeline. I translate those goals into a mutual success plan with adoption milestones, accountable owners, health indicators, and a regular review cadence.
I use product-usage data, support trends, stakeholder engagement, outcome progress, and renewal timing to identify risk early. I then validate the root cause with the customer, create a documented recovery plan, involve the appropriate internal teams, and communicate progress consistently through renewal.
An effective EBR is outcome-led rather than feature-led: it connects platform adoption to agreed business KPIs, highlights ROI and progress, addresses gaps and risks, and recommends strategic next steps. It should also confirm executive alignment and establish actions that support renewal and expansion.
I identify expansion opportunities by understanding changes in the customer’s go-to-market strategy, team structure, coverage needs, and adoption maturity. I validate that additional capabilities solve a documented business problem, quantify expected value, and coordinate a customer-centered account plan with the Account Executive.
I would use customer health platforms such as Gainsight alongside CRM, product analytics, support data, and business-review inputs to monitor engagement, adoption, risks, and milestones. The objective is not simply reporting health scores, but using leading indicators to prioritize actions and improve retention outcomes.
Our Mission:
6sense’s mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
- Driving adoption and strategic alignment: Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact.
- Owning renewals and GRR metrics: Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives.
- Operationalizing for scale: Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio.
- Building executive relationships: Establish trusted advisor status with senior stakeholders and decision-makers, aligning 6sense capabilities to their strategic priorities.
- Developing success plans and EBRs: Create and maintain mutual success plans and executive business reviews that clearly demonstrate value and progress toward customer goals.
- Driving product feedback and roadmap alignment: Act as the voice of the customer internally, influencing product development based on real-world use cases and feedback.
- Onboarding and enablement: Partner with Services to ensure smooth onboarding, training, and rollout of new features.
- Creating customer advocates: Cultivate champions who will share their success stories and serve as references for 6sense.
- Managing multiple priorities: Balance strategic initiatives and day-to-day execution while contributing to a fun, collaborative team culture.
Experience & Skills Required
- 5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, with a focus on driving technical adoption and measuring strategic value.
- 3+ years managing enterprise accounts with a proven track record of exceeding renewal and growth targets.
- Experience aligning platform usage with business outcomes and advising senior stakeholders (including CxOs) on maximizing ROI.
- Strong understanding of B2B demand generation, marketing operations, and sales analytics.
- Proven success in negotiating renewals and identifying upsell opportunities.
- Experience operationalizing CS processes and leveraging internal resources to scale.
- Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools).
- Strong analytical, communication, and project management skills.
- BA/BS degree required.
- Willingness to travel (~25%).
Additional Skills Desired
- Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals.
- Experience selling into or partnering with GTM teams and a knowledge of their KPIs and success metrics.
Base Salary Range: $109,000.00 – $150,000.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote
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Our Benefits:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com
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