About this role.
Resilience is hiring a Claims Specialist to independently investigate and manage a portfolio of cyber, Technology Errors & Omissions, and miscellaneous professional lines claims. The role covers coverage analysis, reserve recommendations, negotiations, incident-response coordination, vendor management, and thorough claim-file documentation. The specialist will partner closely with security, technology, underwriting, insureds, brokers, and external providers to reduce losses and improve risk selection. Candidates need 2–4 years of relevant claims, claims advocacy, or cyber-insurance coverage experience, including primary and excess coverage evaluation. The work is remote within the United States and operates in a fast-moving, highly collaborative environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I begin by confirming the facts, policy period, insured entities, applicable insuring agreements, definitions, exclusions, conditions, limits, retentions, and endorsements. I compare the alleged loss to the policy language, identify information gaps early, and document a clear coverage position while coordinating with underwriters or coverage counsel when interpretation is complex.
I would promptly establish the facts, confirm coverage and reporting requirements, engage approved incident-response providers where appropriate, and set a communication cadence with the insured and broker. I would closely monitor vendor scope, invoices, milestones, and emerging exposure so that response actions remain necessary, timely, and aligned with the policy.
I assess known damages, defense costs, likely incident-response expenses, coverage limitations, retention, jurisdictional considerations, comparable claims, and the quality of available information. I set a defensible reserve based on current exposure, document the rationale, and revisit it as facts, strategy, or settlement posture change.
I prepare by understanding the policy, facts, financial exposure, and each party's priorities. I communicate the rationale for my position clearly and respectfully, listen for practical alternatives, and seek a timely resolution that is fair, policy-consistent, and protective of the company's interests.
I would identify recurring claim drivers, control failures, vendor-cost patterns, industry trends, and coverage issues across the portfolio. I would translate those findings into concise, evidence-based feedback for underwriting, such as potential risk-selection indicators, pricing considerations, or loss-control recommendations.
About Us
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed.
Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.
Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital.
The Hook: Why this role matters now
Step into a high-impact role on our global Claims and Incident Management team. As a Claims Specialist, you won’t just process paperwork; you will own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims. We need a driven, highly motivated professional to act as a critical defender of our bottom line and to seamlessly connect the incident response experience with our overarching mission of building true cyber resilience for our clients.
The Mission: What you will achieve in the first 6 months
In your first six months, you will take total ownership of a dedicated claims portfolio, efficiently conducting investigations, managing negotiations, and applying your expertise in insurance contracts to recommend accurate claim reserves. Moving beyond traditional claims handling, you will collaborate deeply with Resilience’s internal security and technology teams to offer policyholders proactive incident response and preventative services. Furthermore, you will manage external service providers during incidents to aggressively reduce losses, ensure meticulous file documentation, and establish a continuous data/analytics feedback loop with our Underwriting team to directly refine our risk selection approach.
The Toolkit: Technical skills vs. “nice-to-haves”
- 2–4 years of proven experience in claims handling, claims advocacy, or cyber insurance coverage.
- You must have a demonstrated ability to evaluate primary and excess coverage, navigate increasingly complex cases, and maintain exceptionally clear communication with diverse stakeholders, including insureds, brokers, vendors, and underwriters. (Note: A Juris Doctor (JD) degree is NOT required for this role).
- Expertise in handling third-party claims, particularly in Technology Errors & Omissions and Miscellaneous Professional Lines.
- Established connections within the cyber broking community, incident response, or cybersecurity sectors.
The Culture: How we work
We move fast, operate with zero ego, and embrace a bias to action. We are guided strongly by our four core values: transparency, excellence, grit, and humility. You will work cross-functionally across our security, technology, and underwriting departments, requiring a proactive, collaborative approach to problem-solving in a fast-paced environment.
The Benefits: Standardized perks You will work alongside prominent leaders and innovators from the insurance, technology, and cybersecurity industries, as well as experts from the highest tiers of the US military and intelligence communities.
Compensation range
$100,000—$130,000 USD
What Resilience Offers You
Innovative company culture
Flexible work schedules
Family paid leave
Paid healthcare for employees
401k/Pension
Professional development & career advancements
Flexible paid time off
Employee referral bonus
Accommodations and Accessibility
We want to ensure you’re able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We’ll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know.
Beware of Job Scams
Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at greenhouse.io , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process.
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