Director, AI Enablement & Security

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we’re building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn’t only autonomous…it’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

As Bloomreach pioneers the future of AI-driven e-commerce, driving safe, efficient, and rapid AI adoption across our entire global enterprise is paramount. We are seeking a Director, AI Enablement & Security to join our Global Information Security and Technology (GIST) leadership team.

This is a high-visibility leadership role demanding a rare blend of strategic business acumen and deep engineering leadership. Your primary mandate is to maximize Bloomreach’s organizational velocity through AI adoption, while ensuring the necessary security controls, financial oversight, and compliance guardrails remain firmly in place.

You will directly manage and scale high-performing teams of AI, IT, and Security engineers who build the core infrastructure, making enterprise AI adoption possible. Serving as the central operational bridge across all departments – from Go-To-Market (GTM) and Product/R&D to HR, Finance, and Legal – you will work hand-in-hand with our GRC team, Legal, and the Data Protection Officer (DPO) to deliver frictionless, secure technical enablement.

Key Responsibilities:

1. Cross-Departmental AI Strategy & Enablement

• Enterprise AI Catalyst: Partner with leadership across all business units (Marketing, Sales, Customer Success, HR, Product) to identify, prioritize, and safely accelerate AI use cases that drive productivity and operational velocity.
• AI Governance Committee: Chair or co-lead a cross-functional AI Governance Committee to align product, corporate, legal, and financial stakeholders on global AI initiatives.
• Culture & Literacy Strategy: Design and champion a company-wide AI readiness and safety education strategy to raise the technical and risk-awareness baseline across Bloomreach.

2. Leadership & People Management

• Scale Multi-Disciplinary Teams: Lead, mentor, and resource teams across three distinct technical domains: Information Security, IT, and AI enablement.
• Technical Roadmap Execution: Translate broad, cross-departmental business needs into concrete technical roadmaps for your teams, ensuring corporate infrastructure and production safety scale alongside company growth.

3. AI Governance, Risk & FinOps

• Collaborative Risk Management: Partner closely with the GRC team, Legal, and the DPO to integrate AI-specific vulnerabilities and compliance requirements (e.g., EU AI Act, NIST AI RMF) into the overarching Enterprise Risk Management framework without stalling business velocity.
• Cross-Departmental Spend Optimization: Architect and own the enterprise AI FinOps framework alongside Finance. Direct your teams to build the technical tracking required to monitor, forecast, and optimize enterprise-wide AI spend, vendor costs, and LLM API consumption across all departments.
• Vendor Lifecycle Governance: Oversee the technical evaluation and continuous risk profiling for all third-party AI platforms and integrated business tools used across the company.

4. AI Security & Infrastructure

• Define the AI Security Blueprint: Establish the technical security standards and risk-appetite frameworks for both internal corporate AI usage and production-grade AI features
• Automated Guardrails: Guide IT and Security engineers in deploying automated technical controls to prevent corporate data leakage and mitigate risks.

What You Bring:

• The Leadership Pedigree: 10+ years of experience in Information Security, IT, or Infrastructure Engineering, with 5+ years of experience managing and scaling multiple teams (IT, Security, and/or AI/Software Engineering).
• Velocity-First Mindset: A proven track record of driving rapid technology adoption and change management across diverse business units while successfully maintaining rigorous corporate guardrails.
• Collaborative Diplomacy: Exceptional ability to build relationships and work seamlessly across all enterprise departments – from Go-To-Market and Product/R&D to Finance, GRC, Legal, and the DPO – bridging the gap between business enablement, execution, and compliance.
• Technical Depth: Deep conceptual and architectural understanding of modern AI systems (LLMs, MLOps, RAG, vector databases) and enterprise IT/Security infrastructure. You can easily challenge assumptions and guide your direct reports.
• Executive Communication: Elite communication skills – the ability to translate highly technical engineering concepts into business-impact narratives and clear, data-driven presentations for C-suite executives.

Preferred Qualifications:

• Experience leading security or engineering initiatives in a global SaaS, B2B, or e-commerce personalization company.
• Advanced credentials such as IAPP Certified Artificial Intelligence Governance Professional (AIGP), CISM, or similar executive-level certifications.

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $200,000-$250,000, plus bonus & RSU’s. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

#LI-JL1

More things you’ll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what’s ahead.

• We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program – participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program — with counselors — is available for non-work-related challenges.*

• Subscription to Calm – sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company’s success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000!

• We reward & celebrate work anniversaries — Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn’t suit you, but you know someone who might be a great fit, share it – we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

#LI-Remote