About this role.
Fieldguide is hiring a founding Implementation Consultant to establish and deliver its customer onboarding function across EMEA. The role owns implementation from sales handoff through adoption and value realization, using the Fieldguide Accelerator programme to accelerate customer outcomes. It requires consulting and project-management capability, particularly in technology risk, audit, and compliance frameworks such as SOC, ISO 27001, PCI, HIPAA, or NIST. The consultant will act as a trusted customer advisor while coordinating closely with Product, Engineering, Design, Enablement, Sales, and Customer Success. Success depends on proactive risk management, strong executive communication, and the ability to manage multiple complex implementations independently.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader UK market for similar roles.
Core skills
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Sample interview questions
I would begin with a discovery session to align on business outcomes, scope, stakeholders, dependencies, and success measures. I would translate these into a phased implementation plan with clear owners, milestones, decision points, and a regular governance cadence. I would review progress against the adoption plan frequently, surface risks early, and adjust activities to keep the customer focused on measurable value.
I would first diagnose whether the issue is caused by unclear ownership, competing priorities, technical blockers, insufficient enablement, or a gap in perceived value. I would share a concise risk assessment with the customer and internal teams, agree on a recovery plan with accountable owners and dates, and increase engagement until progress stabilises. Throughout, I would connect remedial actions to the customer's original goals and expected outcomes.
I would use an understanding of control frameworks, evidence collection, assessment workflows, and stakeholder responsibilities to speak the customer's language and configure an implementation around their operating model. My approach would be to clarify the customer's compliance objectives, map practical workflows, and ensure users understand how the platform supports consistent, auditable execution. Where specialist input is required, I would coordinate closely with internal subject-matter experts.
I establish predictable communication channels, document decisions and customer feedback clearly, and tailor updates to each audience. For customers, I provide transparent progress, risks, and next steps; internally, I synthesise recurring themes into actionable insights rather than passing along isolated requests. This creates shared accountability and helps ensure customer needs inform product and process improvements.
A founding role offers the opportunity to combine direct customer impact with building repeatable regional practices. I would be motivated by creating scalable onboarding playbooks, establishing strong customer relationships, and feeding market-specific insights back into the wider organisation. The role aligns well with an ownership mindset and a desire to improve both individual implementations and the overall customer experience.
About Us
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. Put simply, we build software for the people who enable trust between businesses.
We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We’re backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.
We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other’s growth.
As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by bringing together up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.
About the Role:
As an Implementation Consultant at Fieldguide, you will be an integral member of our go-to-market team, working directly with our Customer Success and greater Go-To-Market teams to make significant impacts on our customer’s adoption of our platform.
Reporting into our Director of Implemetation, you will provide new Fieldguide customers with seamless onboarding experiences built to maximize our customers’ return on investment quickly. Our unique onboarding program, Fieldguide Accelerator, is designed to be best-in-class and prioritize quick time to value. You will be responsible for delivering this program to new Fieldguide customers.
This is the founding Implementation Consultant role for Fieldguide’s EMEA region — you will play a foundational part in building out our onboarding function internationally.
What You’ll Do:
Build trust with customers. Maintain regular engagement cadences with customers through all phases of their implementation, from sales handoff to value realization.
Guide growth. Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary.
Build champions. Cultivate customer champions and grow their Fieldguide knowledge.
Advocate for the customer. Be the link between the customer and Fieldguide’s Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams. Be aware of and communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations.
Mitigate risks. Be proactive in identifying success risks and develop decisive action plans to mitigate them.
Measure and document progress. Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics. Track customer progress against their adoption map, and be able to plot customer value realization over time.
About You:
At least 2+ years of experience delivering risk advisory or technology risk engagements, including SOC 1/2, ISO 27001, PCI, HIPAA, or NIST assessments
AND/OR 3+ years in technology consulting, customer onboarding, implementation, or similar, at a top management consulting firm (preferred) or high-growth startup. Strong consulting skills helping complex organizations succeed, with proven results driving business value for customers as their trusted advisor.
You are a team player, and you are mission-first. You’re joining a hard-working team that trusts each other deeply. We won’t compromise on this.
Project management proficiency with proven ability to prioritize and manage multiple customers, projects and requests with little direct oversight. You are able to professionally problem-solve, while juggling several customers.
Executive presence and ability to influence change. Demonstrated history of communicating effectively with customers and across internal teams.
Bias towards action. You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight.
More about Fieldguide:
Fieldguide is a values-based company. Our values are:
Fearless – Inspire & break down seemingly impossible walls.
Fast – Launch fast with excellence, iterate to perfection.
Lovable – Deliver happiness & 11 star experiences.
Owners – Execute & run the business with ownership.
Win-win – Create mutual value & earn trust for life.
Inclusive – Scale the best ideas with inclusive teams.
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