About this role.
This Senior Technical Account Manager is a post-sales technical advisory role supporting EDB's largest and most complex Postgres and AI platform customers. The role combines customer success, database architecture guidance, troubleshooting, solution consulting, and project coordination. The successful candidate will engage senior technical and CxO stakeholders, help customers maximize their Postgres investment, and channel product feedback internally. It requires deep hands-on relational database expertise, cloud and Kubernetes knowledge, and the ability to manage competing enterprise customer priorities. The role is remote within the United States and requires up to 25% travel.
Role DNA
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Job Complexity
5/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would begin with stakeholder discovery to understand business objectives, workloads, architecture, operational constraints, risks, and success metrics. I would translate those findings into a phased plan covering platform design, migration or deployment milestones, performance and availability targets, enablement, escalation paths, and regular executive reviews. I would maintain the plan jointly with the customer and adapt it as priorities or risks change.
I would first assess impact, establish a clear timeline, and collect relevant evidence such as workload patterns, query plans, wait events, system metrics, database logs, replication status, and recent changes. I would isolate whether the issue stems from inefficient queries, indexing, locking, configuration, storage or network constraints, resource saturation, or application behavior. I would communicate findings and mitigation options clearly, implement the safest immediate remedy, and document preventative recommendations after resolution.
I frame the discussion around business impact, likelihood, customer outcomes, and clear decisions rather than implementation detail alone. I explain the risk in plain language, provide concise options with trade-offs, recommend a path forward, and identify required owners and timelines. Supporting technical detail is available for engineering teams, while executives receive an actionable summary.
I would use a transparent prioritization model based on production impact, contractual commitments, security or availability risk, strategic importance, and time sensitivity. I would set expectations early, create response and follow-up plans, and involve internal specialists or leadership when capacity constraints affect critical work. Regular status updates ensure customers know their issues are being actively managed.
Kubernetes can provide standardized deployment, orchestration, automation, and operational consistency for database-adjacent and, where appropriate, database workloads. I would evaluate stateful storage performance and durability, backup and recovery, replication, resource requests and limits, networking, observability, upgrade procedures, security controls, and disaster recovery. The recommendation would be driven by the customer's reliability requirements, operational maturity, and workload characteristics rather than treating Kubernetes as a default solution.
A Little About Us
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com
EDB is hiring a Senior Technical Account Manager (TAM) for US. The Senior TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres and AI solutions. The Senior TAM serves as a trusted technical advisor to drive successful outcomes and to ensure that the customers become a positive reference and continue their journey on Postgres technology. The Senior TAM is also the customer’s primary point of contact into all technical areas of EDB. As such, the Senior TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise.
What you will do…
- Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor.
- Help EDB customers maximize the value of their Postgres investment
- Assist EDB customers to develop and deploy Postgres strategies
- Provide technical leadership for the customer’s major Postgres initiatives (This may include solutions consulting, architecture guidance, and project management)
- Maintain current functional and technical knowledge of the entire EDB product line
- Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
- Help to document best practices in developing and deploying EDB solutions
- Function as a front-line technical resource for “best practice” and informal customer questions
- Travel up to 25% of the time as required
What will give you an edge…
- At least six (6) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable
- Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture
- Knowledgeable about data analytics and AI/ML concepts
- Experience with Kubernetes
- Excellent analytical skills regarding technical and project management issues
- Good understanding of strategic sales process
- Well-developed organizational skills with an ability to manage competing client demands
- Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
- Bachelors/Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred
EDB is committed to supporting our employees’ overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
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