About this role.
Sonatype is hiring a US-remote Renewal Specialist to manage timely software subscription renewals and related account expansions. The role partners closely with Sales, Customer Success, and Accounting, reviews customer usage and subscription history, and prepares renewal quotes and ordering documentation. Success depends on proactive customer outreach before contract expiration, accurate contract administration, and sound judgment in non-routine renewal situations. This is an early-career, customer-facing SaaS commercial operations role with a strong focus on retention, pricing discussions, and high-volume execution.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would segment renewals by expiration date, account value, usage signals, risk level, and required internal approvals. I would establish outreach milestones well before each expiration date, maintain a CRM-based task cadence, and escalate blockers early so high-risk renewals receive appropriate attention.
I would first understand the customer's concerns, current usage, business objectives, and budget constraints. I would clearly explain the applicable subscription terms and value, explore approved renewal or expansion options with Sales and Customer Success, and document all discussions to ensure an accurate, compliant resolution.
I would validate customer details, product entitlements, pricing, term dates, and approval requirements against CRM and contract records before sending documents. I would track signatures and ordering status closely, use clear follow-up communications, and coordinate with Accounting and Sales to resolve discrepancies promptly.
I use a structured queue based on deadlines, business impact, and dependency risk, while keeping all actions documented in the CRM. I reserve time for proactive work, communicate early when priorities conflict, and reassess the plan daily as new customer needs or escalations arise.
I would gather the relevant contract, entitlement, usage, and account-history information before making assumptions. I would involve the appropriate Sales, Customer Success, Accounting, and legal or operations stakeholders, present the customer with clear compliant options, and ensure the final outcome protects both customer success and subscription integrity.
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise-grade SBOM management, and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.
As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers, and our open-source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.
More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.
Why this role is so important
Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is reflected in our 85%+ renewal rate—one of the highest in the software subscription industry. As we grow, we must maintain and even increase this rate.
About the Position
We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career.
You will be accountable for proactively driving on-time completion of software subscription renewals. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since hiccups can happen along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.
What You Will Do
Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions.
Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options.
Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time renewal execution.
Educate customers on relevant subscription options based on their current and future product and service goals.
Coordinate the preparation of renewal quotes and ordering documents and ensure their mutual execution and processing per Sonatype’s policies and procedures.
Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.
What We Are Seeking
Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
Ability to discuss contract compliance, expansions, and product pricing with customers
Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
Experience with Salesforce.com or other CRM systems.
Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes
Interest in learning about modern software development and associated technologies
Compensation
Additional Information
Things That We Are Proud Of
2026 Gartner® Magic Quadrant™ Leader for Software Supply Chain Security
2026 Celebrating 15 Years of Sonatype Research Labs – Industry-leading software supply chain and open source security research
2026 Founding Member of the Linux Foundation Initiative for Open Source Sustainability
2026 State of the Software Supply Chain® Report – Continuing industry leadership in software supply chain security and AI security research
2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
2025 AI Compliance Solution of the Year – AI Breakthrough Awards
2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024
Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the “Open Source Data Solution of the Year.”
SD Times: Best in Show Security
Fast Company Best Workplaces for Innovators 2024
The Herd Top 100 Private Software Companies 2024
Diversity & Inclusion Working Groups
Parental Leave Policy
Paid Volunteer Time Off (VTO)
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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