About this role.
This Affiliate Operations role supports Binance's Greater China referral and affiliate community, with a strong emphasis on timely user assistance and community engagement. The hire will answer Referral Pro Mode inquiries through Telegram and internal groups, explain referral and rebate mechanisms, and maintain a positive user experience. They will also synthesize community feedback for product and marketing teams while monitoring affiliate activity for integrity and compliance. Success requires English/Mandarin fluency, cryptocurrency knowledge, excellent organization, and comfort collaborating across time zones.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first acknowledge the concern and gather the relevant account, referral, and transaction details. I would verify the calculation against the current program rules and eligible activity, then provide a clear explanation of the outcome or escalate a genuine discrepancy through the appropriate internal process.
I maintain a current internal knowledge base, review policy updates promptly, and confirm uncertain cases with the program owner before replying. For recurring questions, I would update response templates and flag unclear documentation so the community receives consistent guidance.
I would prioritize recurring friction points, confusion that affects conversion or trust, suspected abuse patterns, and requests that reveal unmet user needs. I would summarize the evidence, affected user segment, frequency, impact, and a practical recommendation rather than forwarding isolated comments without context.
I would set clear response-time expectations, use structured handoffs and documented conversation context, and schedule proactive check-ins during overlapping hours. I would also prioritize urgent issues based on user impact, compliance risk, and program deadlines.
I would monitor for patterns such as misleading promotional claims, unauthorized branding, suspicious referral behavior, or activity inconsistent with program rules. I would document the evidence, avoid making unsupported accusations, and escalate cases through the established compliance workflow for review.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities:
- Primarily responsible for answering users’ questions and providing timely, accurate support to ensure a positive user experience; 主要负责解答用户问题，提供及时且准确的支持，确保用户获得良好的体验
- Possess a solid understanding of referral and rebate mechanisms to assist Referral Pro Mode members by answering their inquiries via Telegram or internal community groups; 熟悉返佣和推荐机制，通过Telegram或内部社区群帮助超级返佣成员解答疑问
- Collect and analyze community feedback to provide actionable insights for internal teams, supporting product development and marketing strategies; 收集并分析社区反馈，为内部团队提供可行见解，支持产品开发和营销策略
- Monitor all affiliate and referral marketing activities to ensure integrity and compliance with company standards;监控所有联盟和返佣营销活动，确保合规和公司标准的执行
- Continuously explore new content formats, channels, creative ideas, and other opportunities for experimentation, optimization, and growth. (Potential opportunity to transition into a Business Development or Operations role.); 持续探索新内容形式、渠道和创意，寻找实验、优化和增长的机会。（有机会转向商务拓展或运营岗位）
Requirements:
- Familiarity with cryptocurrency related terminology, market trends, and Referral Pro Mode program rules; 熟悉加密货币相关术语、市场趋势及超级返佣项目规则
- Ability to work flexible hours to engage effectively with KOLs and community members across different time zones; 能适应灵活工作时间，有效与不同地区KOL和社区成员沟通
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders; 中英文流利，具备良好的口头和书面沟通能力
- Excellent organizational and time management skills, capable of handling multiple tasks simultaneously; 优秀的组织和时间管理能力，能同时处理多项任务
- Mature business experience with strong ownership mindset and emotional intelligence; 具备成熟的业务经验，强烈的主人翁意识和情商
Compensation
Additional Information
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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