About this role.
Vonage is hiring a junior Scrum Master to support its Lean Agile Center of Excellence and the organization-wide implementation of SAFe. The role focuses on coaching one or more teams in Agile practices, removing impediments, tracking performance data, and building a culture of continuous improvement. The successful candidate will also help Release Train Engineers prepare and run SAFe events, including PI Planning. This is an entry-level growth opportunity for someone with foundational Scrum, Kanban, or XP knowledge and strong collaboration, resilience, and organizational skills.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin by understanding the team's current workflow and pain points, then introduce the most valuable Scrum practices gradually. I would explain the purpose behind each ceremony, facilitate concise sessions, gather feedback, and adapt the implementation while maintaining core Agile principles.
I would first clarify the impediment, its impact, owner, and urgency with the team. I would help identify possible resolution paths, escalate or coordinate with the appropriate stakeholders when needed, track progress visibly, and communicate status until the issue is resolved or a workable mitigation is in place.
I would use metrics as learning tools rather than performance targets, such as sprint-goal achievement, cycle time, throughput, work-item aging, predictability, and retrospective action completion. I would review trends with the team and pair the data with qualitative discussion to identify practical improvement experiments.
I would create psychological safety by setting clear ground rules and using structured formats such as silent writing, anonymous input, round-robin sharing, or small-group discussion. I would give people time to think before asking for input and ensure all perspectives are acknowledged without forcing anyone to speak.
PI Planning aligns Agile teams around shared objectives, dependencies, risks, and plans for the upcoming Program Increment. I could support the Release Train Engineer by helping prepare agendas and materials, facilitating team breakouts, capturing dependencies and risks, keeping sessions on time, and following up on agreed actions after the event.
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
We are seeking a dynamic and pragmatic Scrum Master to join our diverse global team. As a Scrum Master, you will play a crucial role in supporting our Agile transformation. This is an excellent opportunity for someone who is passionate about Agile and eager to take the first step in their career supported by an experienced Agile team.
Vonage is entering an exciting new chapter, focused on consolidating and aligning a business that has grown and diversified through acquisition. This role will be part of the Lean Agile Center of Excellence (LACE) at Vonage. The LACE are implementing the Scaled Agile framework (SAFe) across the business to help align our teams and maximize the value they deliver. This role is a chance to get real experience of driving SAFe implementation you won’t get from training or certification.
Your key responsibilities:
With the support of the LACE team you will help to drive the Agile transformation across Vonage. Your role will focus specifically on introducing a strong Agile culture within one or more teams, and you will also have the opportunity to assist the Release Train Engineers with running of SAFe events.
- Train, mentor, and support teams to introduce and follow agile values, principles, and practices.
- Use a data driven approach to help teams monitor their performance and drive a culture of continuous improvement.
- Encourage open communication and active participation within and between teams.
- Identify and address impediments that could hinder the team’s progress or productivity. Collaborate to find solutions and eliminate obstacles.
- Foster effective communication between team members and stakeholders. Ensure information flows smoothly and that everyone is aligned with the team’s goals and priorities.
- Support the Release Train Engineers with planning for and running SAFe events such as PI planning.
What you’ll bring
Some experience as a Scrum Master with an awareness of one or more Agile methodologies such as Scrum, Kanban or XP will be useful to succeed in this role. Transferable experience from different career paths is welcomed.
The ideal candidate will be enthusiastic and open-minded and will be able to give examples of their pragmatic and outcome-driven approach. A positive and constructive attitude towards setbacks is essential for this role. The ideal candidate will be ready to give examples of their resilience and creativity when facing challenges. Due to the international nature of the team and the business, experience working in a multicultural setting would be beneficial.
Required:
- Familiarity with Agile principles and methodologies, such as Scrum, Kanban and XP.
- Strong interpersonal and communication skills, with the ability to foster teamwork and collaboration.
- Detail-oriented and highly organized, capable of maintaining accurate records and tracking progress.
- Resilience and a problem-solving mindset, with the ability to not just identify issues but help find solutions.
- Eagerness to learn and adapt to new processes and tools.
- Ability to inspect and adapt in a dynamic environment.
Experience we consider a plus:
- Previous experience in project management, software development, or Agile is a plus.
- There is scope for the right candidate to progress to a Release Train Engineer role in time so familiarity with SAFe would be useful.
- Familiarity with Atlassian suite (Jira, Confluence).
How you’ll benefit:
- Unlimited Discretionary Time Off
- Private Medical Insurance with the option to add dependents at your own cost
- Multisport Gym Membership
- Educational Assistance Reimbursement Program
- Lunch and Learn Sessions
- Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
- Three Paid Volunteer Days a Year
- Reimbursement for the costs of prescription glasses
- Maternity and Paternity Leave
#LI-MW1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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