About this role.
Toast is hiring a full-time, remote Strategic Cuisines Account Executive to grow adoption among Mandarin-speaking restaurant owners on the US West Coast. The role combines inbound lead follow-up, referral-based prospecting, discovery calls, product demonstrations, quoting, negotiation, and contract closing. Candidates must be fluent in written and spoken Mandarin and English and have at least one year of relevant sales, restaurant operations, or related experience. Success depends on consultative selling, strong organization, multilingual relationship building, and the ability to work independently in a fast-paced environment. The position also requires coordination with onboarding teams to ensure a successful post-sale customer transition.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with discovery in Mandarin to understand the restaurant’s service model, current workflows, and operational pain points. I would then demonstrate only the most relevant capabilities in clear, non-technical language, connect each feature to a practical business outcome, and confirm understanding throughout the conversation.
I would document the lead’s needs, timeline, decision-makers, objections, and next steps in Salesforce. I would provide useful follow-up materials, schedule a specific next conversation, and use a structured cadence that adds value while keeping the opportunity moving forward.
In a previous sales role, I exceeded target by prioritizing high-intent opportunities, improving my discovery process, and maintaining disciplined follow-up. I reviewed conversion data regularly, sought coaching on objections, and focused on creating clear mutual action plans with prospects.
I first clarify the underlying concern, such as budget constraints, uncertainty about ROI, or contract terms. I then reconnect the proposed solution to the customer’s stated priorities, quantify relevant value where possible, and work collaboratively to identify an appropriate path forward without making promises I cannot support.
I would capture accurate details on the customer’s goals, operating setup, stakeholders, timeline, and commitments made during the sales process. Before handoff, I would confirm expectations with the customer and provide onboarding with concise, complete context so the implementation team can begin from a position of trust.
This is a fully remote bilingual Mandarin sales opportunity based out of a personal home office. You must live within a PST time zone.
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within Mandarin cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high-quality, language-inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.
A day in the life (Responsibilities)
- Following up on marketing qualified leads in the market you support
- Conducting discovery calls & product demonstrations in your customer’s preferred language
- Creating and reviewing quotes and contracts in your customer’s preferred language
- Ensure our onboarding team and customer are set up for success post sale
- Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
Your Mandarin skills will be used on the job to communicate with Mandarin-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast. As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.Toast will not sponsor applicants for work visas for this role
What you’ll need to thrive (Requirements)
Fluency in both oral and written English and Mandarin is required for this role
- 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
- Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
- Proven track record of success in meeting and exceeding goals
- Ability to work in a fast-paced, entrepreneurial and team environment
- Self-motivated, creative, and flexible
- General technical proficiency with software
What will help you stand out (Nice to Haves/Nonessential Skills)
- Experience using Salesforce to keep track of Sales activities
- Sandler Sales Training
AI at Toast
At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
Zone A
$148,000—$237,000 USD
Zone B
$128,000—$205,000 USD
Zone C
$115,000—$185,000 USD
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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