About this role.
This Technical Support Engineer role supports enterprise customers using Tenable’s vulnerability assessment and compliance-auditing products. The engineer will troubleshoot complex production issues remotely, analyze scans, audits and logs, reproduce defects in a lab, and document reusable solutions. The position requires hands-on systems and networking knowledge across Linux/Unix, macOS, Windows, TCP/IP, and security tooling. Success depends on clear customer communication, strong analytical troubleshooting, and coordination with Sales, Product Management, R&D, and Operations. The role is remote for candidates residing on the US West Coast and may require occasional weekend or holiday work.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first gather the scan configuration, target details, timestamps, error messages, and recent environment changes. I would validate network reachability, DNS, routing, firewall rules, credentials, scanner health, and target-side requirements, then review relevant scanner and system logs. If needed, I would reproduce the configuration in a controlled lab and provide the customer with prioritized remediation steps and clear validation criteria.
I translate the finding into business impact, affected assets, severity, and a practical remediation path. I avoid unexplained jargon, distinguish confirmed findings from informational observations, and explain how to verify the fix through a rescan or system check. I also set expectations about any limitations or dependencies that could affect the result.
I begin by establishing a timeline and identifying the relevant systems, events, and expected behavior. I filter for errors, authentication activity, connectivity failures, service restarts, and correlation with configuration or environmental changes. I document the evidence, test a focused hypothesis, and use the results to either resolve the issue or create an actionable escalation for engineering.
I would triage based on customer impact, security risk, service disruption, contractual severity, and time sensitivity. I would communicate ownership and next steps promptly to each customer, keep case notes current, and set realistic update intervals. For blockers or broad-impact issues, I would escalate early while continuing to collect diagnostic information.
I would use AI tools to accelerate tasks such as summarizing case history, organizing troubleshooting hypotheses, drafting knowledge-base content, and identifying relevant documentation. I would validate all technical recommendations against product documentation, logs, and direct testing before sharing them with customers. I would also follow data-handling requirements and avoid entering sensitive customer information into unapproved tools.
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you’ll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!
Your Opportunity:
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
- Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
- Use remote troubleshooting techniques to troubleshoot and correct issues
- Analyzing vulnerability scan results, system audits, and log events
- Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
- Recreate customer software issues in a lab environment for engineering assessment
- Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
- Maintain in-depth knowledge of Tenable products and information security best-practices
- Create and publish solution knowledge for re-use by customers and Tenable employees
- Continually review personal performance metrics to ensure goals are consistently met
- May perform other duties and responsibilities that management may deem necessary from time to time
- Opportunities for career advancement within Technical Support as well as other organizations within Tenable
What You’ll Need:
- Bachelor’s degree in a technical field or equivalent experience
- 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
- Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus.
- Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience.
- Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
- Strong analytical and problem-solving skills, with the ability to learn quickly
- Excellent written and verbal communication; customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
- Flexibility to work occasional weekends or holidays
- Must be based on or reside on the West Coast
And Ideally:
- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
- Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
- Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
- Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
- Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
- Fundamental understanding of programming languages
- Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
- Experience with or understanding of Certificates and CA’s
- Basic understanding of reviewing PCAPs with tools such as Wireshark
- Bilingual candidates are desirable but not required (Spanish, Portuguese)
#LI-Remote #LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate’s qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$33.17—$44.39 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable – through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
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