About this role.
Supabase seeks a full-time Support Engineer to provide technical developer support for its Postgres-based backend platform during permanent EMEA weekend coverage. The role handles initial responses, technical triage, issue reproduction, documentation and code-example guidance, and escalation across product and business teams. Candidates need at least three years of developer-facing support experience, strong SQL/PostgreSQL capability, Linux command-line fluency, GitHub Issues experience, and excellent written English. The schedule consists of four 10-hour shifts spanning Friday through Monday, covering 08:00–18:00 UTC. The globally remote team operates asynchronously and emphasizes fast issue resolution and continuous improvement of support tooling and test coverage.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first gather the query, schema context, approximate data volume, execution plan, timing, and recent changes. I would reproduce the issue where possible, use EXPLAIN ANALYZE to identify bottlenecks, assess indexes and query structure, then provide a tested recommendation or escalate with concise technical evidence if platform-level investigation is needed.
I assess customer impact, urgency, reproducibility, security implications, and whether the issue falls within documented behavior or requires product-level access or code changes. Before escalating, I collect logs, steps to reproduce, expected and actual behavior, relevant configuration, and the troubleshooting already completed so the receiving team can act quickly.
I would acknowledge the impact, confirm my understanding of the failure, and set clear expectations for the next update. I would ask for only the essential diagnostic details, provide immediate safe checks or mitigations, and send concise progress updates until there is a resolution or a well-documented escalation path.
I look for recurring questions, manual diagnostic steps, and patterns in escalations. I would convert repeatable solutions into documentation, saved responses, code examples, dashboards, or internal tooling, then measure whether those improvements reduce time to resolution and repeat contact volume.
I would respond with a structured request for a minimal reproduction, environment details, version information, sanitized logs, expected behavior, and actual behavior. I would label and triage the issue appropriately, attempt reproduction using the available information, and keep the reporter informed about the investigation status and next required action.
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science is a plus too.
Timezones & Logistics
It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC
We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift.
This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
What We Offer
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
