About this role.
This customer-facing accounting onboarding role supports Latin American hotel clients implementing Cloudbeds' financial capabilities. The specialist configures charts of accounts, tax and revenue-recognition settings, reconciliations, e-invoicing compliance, and accounting/ERP integrations. The position requires at least five years of hospitality accounting or bookkeeping experience, including hands-on PMS-to-accounting-system integration work. Success depends on bilingual Spanish-English communication, methodical troubleshooting, and strong knowledge of Latin American fiscal requirements. The role also partners with Product and Engineering to convey customer feedback and improve accounting workflows.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would first document the hotel's operating model, revenue centers, night-audit process, folio structure, tax rules, and month-end reporting requirements. I would map each source transaction to the appropriate account, validate the mapping with the accounting team using sample data, configure the system, and reconcile initial exports before go-live.
I would isolate the affected transaction types and compare PMS records, integration logs, middleware settings, and ERP postings. I would check identifiers, posting schedules, account mappings, retry behavior, and date or timezone rules, then test the correction in a controlled environment and confirm reconciliation results with the client.
I would confirm the legal entity details, tax registration, invoice series and numbering rules, applicable taxes, customer-data requirements, document types, cancellation or credit-note workflows, and the relevant local authority requirements. I would also validate how the PMS data maps to the e-invoicing provider before enabling production issuance.
I start with the business impact in plain language, explain what is happening and what I am doing to resolve it, and avoid unnecessary jargon. I provide clear next steps, timing, and examples where helpful, then confirm the customer understands the outcome and any actions they need to take.
I would prioritize by go-live dates, compliance risk, customer impact, and dependencies, while keeping a visible task plan for each implementation. I would communicate early about blockers, standardize repeatable configuration steps through documentation, and escalate technical issues with sufficient evidence so that progress remains predictable.
What Makes Cloudbeds Unique
At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024, but we’re just getting started.
How You’ll Make an Impact
As a Customer Support & Onboarding Specialist – Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds’ financial and accounting capabilities. You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and country-specific e-invoicing compliance — ensuring every property is set up correctly and running smoothly from day one. This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed. If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit.
Our Onboarding & Accounting Integration Team
We sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day. We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds. If you love solving problems that actually matter to the people you are helping, you will feel right at home here.
What You Bring to the Team
- Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)
- Translate each customer’s unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
- Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systems
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
- Serve as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal compliance
- Contribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American markets
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap
What Sets You Up for Success
- 5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — required
- Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done this
- Deep knowledge of at least one Latin American country’s fiscal and e-invoicing requirements with working familiarity across the broader region
- Strong customer-facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video daily
- Fluent in both Spanish and English — this is a firm requirement for this role; Portuguese is a strong additional plus
- Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding
- Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically
Bonus Skills to Stand Out
- Prior hands-on experience in hotel operations — front office, night audit, or revenue management
- Knowledge of fiscal compliance requirements across multiple Latin American countries beyond your home market
- Active personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously
What to Expect – Your Journey with Us
Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards:
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
Discover our Benefits:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome – A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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