About this role.
Luna Physical Therapy seeks a licensed Physical Therapist to manage the day-to-day operations of its Remote Therapeutic Monitoring Care Navigation team. The role leads employee and contractor performance, staffing, onboarding, scheduling, quality standards, and workflow accountability rather than providing direct patient care. Key responsibilities include improving RTM workflows, maintaining documentation and billing readiness, monitoring KPIs, and addressing operational risks. This manager will collaborate closely with Clinical, Concierge, Billing, Product, and Data partners to scale a high-quality remote care program. Success requires clinical operations leadership, familiarity with healthcare documentation and reimbursement processes, and a strongly data-driven management approach.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I begin by mapping the current workflow, gathering input from frontline staff, and identifying delay points, rework, and compliance risks. I then pilot a standardized process with clear ownership and measures such as turnaround time, completion rate, quality audits, and patient follow-up adherence. After reviewing results, I refine the process and document it in an SOP with training and ongoing monitoring.
I would translate program and CPT requirements into simple operational checklists, standardized documentation templates, and escalation rules. I would monitor completion and exception reporting routinely, partner with Billing and Clinical teams to resolve gaps, and use audits to identify recurring issues. The goal is to make compliant documentation part of the normal workflow rather than a retrospective cleanup activity.
I establish clear role definitions, coverage expectations, quality standards, and performance measures from the start. I use regular team huddles, individual coaching, transparent dashboards, and documented escalation paths to maintain alignment. I also tailor development plans to individual needs while holding everyone accountable for consistent patient and operational outcomes.
I would track enrollment and activation rates, patient engagement, adherence to required monitoring and follow-up activities, documentation completion, response and escalation timeliness, productivity, quality-audit results, and billing-readiness exceptions. I would review the metrics by team member, workflow stage, and patient cohort to distinguish capacity problems from process or training gaps. The KPI set should connect operational activity directly to patient experience, clinical follow-up, and program performance.
I first clarify the patient, compliance, and business impact of each issue and make dependencies visible to all stakeholders. I align on a shared decision framework, define an accountable owner and due dates, and communicate tradeoffs clearly. When priorities conflict, I escalate with data and a recommended path that protects patient safety, documentation integrity, and sustainable operations.
We are seeking a licensed Physical Therapist to lead the day-to-day operations of Luna’s Remote Therapeutic Monitoring (RTM) Care Navigation team.
In this role, you will oversee RTM care navigation operations, team performance, workflow execution, and continuous process improvement while supporting operational consistency, documentation quality, and billing readiness. Working closely with the Senior Director of Clinical Programs and Strategy, you’ll partner with Clinical, Concierge, Billing, Product, and Data teams to support scalable, high-quality RTM operations.
This is a leadership role focused on operational excellence and team management rather than direct patient care. If you are passionate about developing teams, improving healthcare operations, and using data to drive performance, we’d love to hear from you.
How you will have an impact
- Lead the day-to-day operations of Luna’s RTM Care Navigation team.
- Manage, coach, and develop RTM Care Navigation employees and contractors, including hiring support, onboarding, training, scheduling, and performance management.
- Establish team responsibilities, coverage expectations, quality standards, and operational accountability.
- Manage and continuously improve RTM workflows supporting patient engagement, follow-up, monitoring, documentation, data capture, and escalation pathways.
- Ensure operational processes align with RTM program standards, CPT requirements, and internal billing expectations.
- Translate clinical, documentation, and billing requirements into standardized workflows and operating procedures.
- Monitor workflow adherence and identify operational risks affecting patient experience, billing readiness, clinical follow-up, and program performance.
- Track, analyze, and report on RTM operational KPIs, productivity, patient engagement, adherence, and program performance metrics.
- Partner with Clinical, Concierge, Billing, Product, and Data teams to support effective RTM operations and operational reporting.
- Support workflow optimization, SOP development, audit readiness, operational maintenance, issue resolution, and continuous process improvement initiatives.
What Luna can offer you
- Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
- Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
- Full time remote position
- Paid Time Off with holiday
- 401K
- Medical, dental & vision on the first of the month following start date
- Company-paid life insurance, and much more!
What you can offer Luna
- Must be a Licensed Physical Therapist with experience in outpatient, home-based, orthopedic, post-acute, or rehabilitation care settings.
- Must have a minimum of 3 years of management experience in clinical operations, rehabilitation operations, care coordination, or a healthcare environment.
- Must have experience managing teams, workflows, and operational processes within a healthcare or clinical operations setting.
- Strong understanding of healthcare workflows, documentation requirements, patient follow-up processes, and compliance standards.
- Data-driven mindset with experience using dashboards, KPIs, and operational performance metrics.
- Excellent organizational, communication, follow-up, and problem-solving skills.
- Ability to thrive in a fast-paced environment while promoting structure, consistency, accountability, and operational excellence.
- Experience with Remote Therapeutic Monitoring (RTM), Remote Patient Monitoring (RPM), care navigation, or app-based patient engagement programs.
- Familiarity with CPT-based workflows, healthcare billing concepts, or documentation requirements related to reimbursable clinical services.
- Experience working with digital health platforms, app-based care delivery models, or remote patient support programs.
Additional Preferred Qualifications
Compensation
Salary commensurate on experience and geographic zone.
Additional Information
Physical therapy, delivered.www.getluna.com
#LUNACORP1
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