About this role.
Demandbase is seeking a Customer Success Manager II to own strategic SaaS customer relationships across adoption, value realization, renewal, and expansion. The role partners with senior marketing stakeholders to implement account-based marketing best practices and achieve measurable business outcomes using the Demandbase platform. Key work includes onboarding, project-managing cross-functional initiatives, resolving customer issues, and identifying upsell or cross-sell opportunities alongside sales teams. Candidates need 3–5 years of strategic account management or customer success experience supporting SaaS customers, plus strong familiarity with marketing and sales technology ecosystems. This is a customer-facing, commercially aware success role requiring consultative communication, implementation leadership, and the ability to translate platform capabilities into ROI.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I begin by aligning on the customer’s business objectives, success metrics, stakeholders, and current workflow. I then build a success plan with measurable adoption milestones, conduct targeted enablement, and use usage and outcome data in recurring reviews to address gaps and demonstrate ROI.
I established a shared project plan with clear owners, dependencies, milestones, and escalation paths. Through regular status meetings and proactive risk management, I kept technical, commercial, and customer teams aligned, enabling the launch to stay on schedule and meet agreed success criteria.
I focus first on the customer’s stated objectives and observable workflow gaps. When an additional capability clearly addresses a documented need, I quantify the expected impact, validate the use case with the customer, and partner with sales to present a solution-oriented recommendation rather than a generic upsell.
I would combine product engagement and feature adoption with milestone completion, support trends, stakeholder engagement, sentiment, renewal timing, realized outcomes, and expansion signals. The mix should provide both leading indicators of risk and evidence of long-term value.
I would acknowledge the concern, listen to understand the underlying business impact, and review the agreed objectives and available usage data. I would then propose a recovery plan with prioritized actions, accountable owners, short-term milestones, and transparent executive communication until the customer sees progress.
Introduction to Demandbase:
Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.
As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.
About the Role
The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise.
Responsibilities
Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment
Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities
Identify and support expansion opportunities within the customer base in partnership with new business teams
Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape
Develop customer success stories, case studies, and references that demonstrate measurable impact
Qualifications
3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI
Benefits
Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits.
Our Commitment to Diversity, Equity, and Inclusion at Demandbase
At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.
We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.
Unsolicited Submissions
At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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