About this role.
This Product Manager II role owns the strategy, roadmap, discovery, and performance measurement for wholesale insights and analytics features across Lightspeed's Wholesale Network and NuORDER platform. The position partners closely with engineering, design, data, go-to-market, customer success, and strategic brand partners to turn complex data requirements into useful analytics products. It requires at least three years of B2B SaaS product-management experience, strong KPI and data-model fluency, and customer discovery skills. Success is measured through adoption, improved customer decision-making, network health, brand retention, and measurable engagement outcomes.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader CA market for similar roles.
Core skills
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Sample interview questions
I would combine customer interviews, support and success-team feedback, product-usage data, and business objectives such as retention or network engagement. I would size the affected segment, identify the decision customers cannot currently make, assess data readiness and engineering effort, then prioritize the opportunity with the strongest expected customer and business impact.
I begin by defining the user decision and the business question the feature must answer. I then document the required metrics, definitions, source-of-truth assumptions, edge cases, permissions, refresh expectations, and acceptance criteria, using examples or prototypes to make the workflow concrete. This lets engineering validate feasibility while design focuses on making the output understandable and actionable.
I would track adoption and repeat usage, time to insight, completion of key workflows, data accuracy and freshness, and qualitative satisfaction with the dashboard's usefulness. I would also connect usage to downstream outcomes where possible, such as improved order activity, buyer engagement, retention, or reduced support requests.
I would separate the core customer outcome from the ideal end-state solution and explore a phased approach. I would quantify the expected impact, identify data-quality and dependency risks, align stakeholders on the tradeoff, and launch the smallest reliable version that can validate value before committing to broader platform investment.
I would make the decision criteria explicit: strategic alignment, customer reach, measurable impact, urgency, effort, and platform sustainability. After gathering the relevant evidence, I would communicate the rationale clearly, explain what is not being prioritized and why, and identify alternatives such as discovery work, configuration, or a later roadmap milestone.
Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Product Manager II to join our Wholesale Network team. You will own the insights and analytics features for our Wholesale Network and NuORDER platform; the tools that help brands and retailers understand how their businesses are performing and where to grow. This is a high-visibility role with direct influence on network health, brand retention, and the value proposition of Lightspeed’s wholesale ecosystem.
The ideal candidate thinks rigorously about data, builds strong relationships with customers and internal teams, and knows how to turn complex signals into clear product direction. You will work closely with engineering, design, data, and go-to-market partners to deliver analytics capabilities that matter to the people using them every day.
If you are a dedicated problem-solver ready to make a meaningful impact at scale, this role is for you.
What you’ll be doing:
Define and prioritize: Own and drive the product strategy for wholesale insights and analytics, connecting your roadmap to measurable outcomes for brands, retailers, and the network.
Discover and validate: Conduct ongoing discovery with brands and retailers to understand how they measure performance, where current reporting falls short, and what decisions they need better data to make.
Translate complexity: Work closely with engineering and data teams to translate complex data models and reporting requirements into clear, well-scoped product direction.
Measure and iterate: Define success metrics for every initiative, measure outcomes after launch, and use evidence to inform what comes next.
Partner across the business: Collaborate with go-to-market, customer success, and strategic brand partners to ensure insights features are adopted, understood, and driving value.
Work across the platform: Identify and manage dependencies with adjacent product surfaces, including platform data infrastructure, the buyer experience, and AI-powered wholesale capabilities.
Raise the bar: Contribute to broader team and organizational objectives beyond your immediate squad.
How you’ll know you’re thriving in this role:
Brands and retailers can answer meaningful questions about their business using the tools you ship.
Your roadmap reflects a coherent point of view, not just a list of feature requests.
Engineers and designers understand the problem, feel ownership over the solution, and are not waiting for direction.
You make well-reasoned tradeoffs between customer impact, data complexity, and delivery timelines.
Stakeholders trust your judgment and rely on you to synthesize signal across customer research, usage data, and business context.
Shipped work leads to measurable improvements in how brands and retailers engage with the network.
What you need to bring:
We’re looking for candidates who have experience with the following:
3+ years of product management experience, with a track record of delivering data-driven or analytics-facing products in a B2B SaaS environment.
Strong analytical thinking, including comfort working with KPIs, data models, and product metrics to validate hypotheses and inform decisions.
Experience conducting customer discovery (interviews, surveys, usability sessions) and translating qualitative and quantitative feedback into product direction.
Demonstrated ability to collaborate effectively with engineering, design, data, and go-to-market teams in a cross-functional, distributed environment.
Strong prioritization skills and comfort making tradeoffs with incomplete information.
Clear written and verbal communication, with the ability to tailor messages for technical teams, senior stakeholders, and customers alike.
Familiarity with Agile product development practices and modern product tooling.
Even better if you have, but not required:
Experience building or owning reporting, BI, or dashboard products.
SQL proficiency or hands-on experience working with data teams on data models and pipelines.
Understanding of wholesale, retail, or merchandising workflows; how brands sell to retailers and how buyers make purchasing decisions.
Familiarity with AI or recommendation system concepts as applied to business intelligence or analytics products.
What’s in it for you?
Come live the Lightspeed experience…
Lots of autonomy, flexible work culture, and the option of fully remote work
Genuine career opportunities in a company that is creating new roles every day
Work on a product used by thousands of brands and retailers across the wholesale industry
Work in a team big enough for growth but lean enough to make a real impact
… and enjoy a range of benefits that will keep you happy, healthy and (not) hungry:
Lightspeed equity scheme (we are all owners)
Flexible paid time off policy
Extended healthcare benefits
Health and wellness benefit of $500 per year
Mental health online platform and counseling & coaching services
Paid leave and assistance for new parents
LinkedIn Learning license
Volunteer day
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and let’s have a chat!
Fuel your growth. Find your people.
At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities
Final thought… Studies show that gender-coded words significantly reduce the number of women applying. Use this link to find out if your job description is gender-neutral: http://gender-decoder.katmatfield.com/
At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $115,000 TO $125,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.
Please note that this compensation information is solely for candidates hired to perform work within Ontario (update to BC if posted in Vancouver) and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
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