About this role.
This is a remote, full-time Sales Development Representative role focused on building pipeline for ParcelHero Pro, a transport-management platform. The SDR will conduct approximately 200 outbound cold calls daily to UK prospects, generate and qualify leads, nurture follow-ups, and book opportunities for Business Development Executives. Success depends on disciplined CRM management, prospect research, objection handling, and consistent achievement of call, lead, and appointment targets. Candidates need at least three years of relevant SDR, lead-generation, or telemarketing experience and must work 8:30 a.m. to 5:00 p.m. GMT from the Philippines.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader PHP market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I begin with a concise introduction and a relevant reason for calling, then ask a discovery question tied to the prospect’s likely workflow or challenge. I listen for pain points, briefly connect the product’s value to those needs, address initial objections, and close with a clear next step such as a meeting with an account executive.
I would time-block prospecting, follow-up, research, and CRM updates while using call lists and templates to reduce administrative friction. I would monitor connect rates, conversations, qualification rates, and booked meetings daily so I can adjust messaging, list quality, and calling windows quickly.
I confirm the prospect’s business context, shipping or order-management needs, decision-making role, current process, pain points, urgency, and willingness to evaluate a solution. I document these details in the CRM so the Business Development Executive receives clear context and can run a productive next conversation.
I would acknowledge their existing solution and avoid immediately trying to displace it. I would ask what works well and where there may be friction, such as managing multiple carrier accounts or centralising orders, then position ParcelHero Pro only where it is relevant and request a short exploratory meeting if there is a potential gap.
I log outcomes immediately after each meaningful interaction using consistent activity categories, concise notes, and defined next steps. I also review my pipeline at the end of each day to ensure follow-ups are scheduled, lead statuses are accurate, and no qualified opportunity is lost.
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.
In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.
At ParcelHero, we foster a collaborative and innovative culture where every team member’s voice matters. We’re a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you’re someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.
We’re looking for highly motivated Sales Development Executives to join our sales team. you will be responsible for placing c. 200 cold outbound calls a day, to specific UK industries and verticals, in order to generate opportunities for our Business development exec’s.
As a Sales Development Representative (SDR), you will play a critical role in driving the growth of our business by identifying, engaging, and qualifying leads through cold calling and lead generation activities. You will work closely with the Sales teams to generate and nurture a pipeline of prospective clients, helping to set the stage for the sales team to close deals.
You will have an attractive bonus structure in place for hitting targets, and we offer strong prospects for progression for over-achievers.
Responsibilities
- Cold Calling: Initiate outbound calls to potential customers, introducing them to our products/services and gauging their interest.
- Lead Generation: Identify and generate new leads through a variety of methods, including outbound emails, social media outreach, and cold calls.
- Qualifying Leads: Assess prospects’ needs, decision-making authority, and buying potential, ensuring only high-quality leads are passed on to the sales team.
- Lead Nurturing: Develop and maintain relationships with potential clients by regularly following up on previous conversations to keep prospects engaged.
- CRM Management: Maintain detailed records of interactions and activities in the CRM system, ensuring up-to-date and accurate information.
- Collaboration: Work closely with the Sales and Marketing teams to align on target market strategies, messaging, and lead qualification processes.
- Research: Conduct market research to identify potential new markets, verticals, or opportunities for sales outreach.
- Performance Metrics: Meet or exceed daily, weekly, and monthly targets for calls, qualified leads, and appointments booked for the sales team.
Skills and Competencies
- Experience: Minimum 3 years of experience in a similar sales development, lead generation, or telemarketing role.
- Communication: Strong verbal and written communication skills, with the ability to engage prospects in meaningful conversations and handle objections.
- Sales Skills: Familiarity with cold calling techniques, consultative selling, and the ability to qualify leads effectively.
- Tech Savvy: Proficiency with CRM systems (e.g., Salesforce, HubSpot) and lead generation tools. Knowledge of LinkedIn Sales Navigator and other prospecting platforms is a plus.
- Self-Motivated: A results-driven mindset with the ability to work independently and as part of a team, maintaining a proactive approach.
- Organisational Skills: Strong time management and organisational skills to handle high call volumes and follow-up tasks effectively.
- Problem-Solving: Ability to think critically and identify solutions that will move leads forward in the sales pipeline.
The detail
- Reports To: SDR Manager
- Clear progression path within a fast-growing company.
- 8:30am to 5pm Mon-Fri (GMT).
- 15 days holiday per year + your birthday off.
- You need a min 40 MB broadband line, and your own PC/Laptop and headset.
Compensation
Additional Information
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