About this role.
Five9 is seeking a Mid Market Account Executive to win new customers for its cloud contact center software. This individual-contributor sales role owns the full cycle from prospecting and pipeline generation through forecasting, closing, and supporting customer retention during implementation. Candidates need at least three years of contact center software or CRM sales experience, C-level selling capability, and a consistent record of quota attainment. The role emphasizes self-sourced pipeline development, territory planning, Salesforce forecasting, and success in a fast-changing environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I segment accounts by fit, buying triggers, and likely pain points, then combine targeted outbound outreach with referral partners, industry networking, and coordinated marketing activity. I track conversion by source in the CRM and reallocate effort toward channels producing qualified opportunities and pipeline coverage.
I would explain how I identified the business problem, mapped technical and economic stakeholders, quantified the value case, and established a mutual action plan. I would also describe managing objections, coordinating internal resources, and maintaining accurate close dates and next steps in Salesforce.
I focus on measurable business outcomes such as customer experience, agent productivity, operational resilience, cost efficiency, and revenue protection. I tailor the message to each executive's priorities, validate the problem with discovery, and use a clear financial and operational value case rather than leading with product features.
I update opportunity stages only when exit criteria are met, record stakeholder roles, next steps, risks, and close-plan milestones, and review pipeline regularly against coverage targets. My forecast distinguishes committed opportunities from upside based on evidence, not optimism.
I would uncover the specific switching concerns, such as implementation risk, integration complexity, cost, or user adoption, and address them with a phased plan and relevant proof points. I would involve implementation and technical experts early, build a mutual success plan, and reconnect the change decision to the prospect's measurable business priorities.
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Mid Market Account Executive is an individual contributor role. In this position, the individual creates, identifies, and closes sales.
The Account Executive primary responsibility is to acquire new customers and drive revenue. A successful Account Executive is a self starter who can create a large pipeline of business. We look for team players – hungry, nimble and who have the ability and willingness to close a mix of complex mid market deals.
Key Responsibilities:
- Create and drive revenue within a specified region or list of named accounts
- Generate business opportunities through professional networking
- Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
- Meet and exceed all quarterly and annual sales quotas
- Own the sales cycle generation to closure
- Develop business plan and present the business plan during quarterly review sessions
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Self-generate leads from a personal connections, referral partners, and regional networking events
- Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
Key Qualifications
- 3+ years of Contact Center software or CRM sales experience
- Be able to work independently and as part of a team in a fast pace, rapid change environment
- Experience selling at the C-level
- Proven track record of sales excellence
- Superior professional presence and business acumen
Preferred Qualifications
- Experience selling to CMO
- Knowledge of territory or accounts assigned
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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