About this role.
Pattern is seeking a senior facilities leader to own strategy, operations, reliability, and optimization for its warehouse facilities and physical infrastructure. The Director will oversee maintenance, security, janitorial services, vendors, capital budgets, compliance, space planning, and workplace readiness. A major component is leading expansions, renovations, build-outs, and warehouse launches while ensuring operational—not merely construction—completion. The role requires strong knowledge of building systems, industrial safety, preventive maintenance, vendor governance, and cross-functional stakeholder management. It is a remote U.S. full-time position with approximately 30% travel to warehouse sites.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would explain the initial operational gaps using baseline metrics such as PM completion, downtime, work-order aging, safety findings, and vendor SLAs. I would then describe implementing clear ownership, preventive-maintenance schedules, escalation routines, scorecards, and regular reviews, followed by measurable improvements in uptime, compliance, and cost control.
I use an operational-readiness checklist covering life safety, permits, utilities, HVAC, electrical capacity, security, IT/network readiness, equipment commissioning, vendor coverage, spare parts, training, and emergency procedures. I assign owners and due dates for every readiness item, validate completion through site walkthroughs and testing, and do not accept handoff until critical risks are closed or formally mitigated.
I would evaluate requests against safety and compliance exposure, business continuity risk, operational capacity, ROI, lease obligations, and strategic growth needs. A transparent scoring model and multi-year capital plan help leaders understand tradeoffs, while urgent life-safety or production risks receive immediate attention.
I establish defined scopes, service-level expectations, reporting requirements, and measurable scorecards at the start of the relationship. If performance falls short, I review root causes with the vendor, create a corrective-action plan with deadlines, monitor progress closely, and escalate or competitively source alternatives when commitments are not met.
I would first protect people and operations by isolating the hazard, engaging qualified internal or external experts, and ensuring required notifications or inspections occur. Then I would document the risk, assign corrective actions, communicate status to affected stakeholders, verify remediation, and update preventive-maintenance or inspection processes to prevent recurrence.
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We are looking for a Director of Facilities to lead the strategy, operations, and optimization of Pattern’s warehouse facilities and physical infrastructure. This role will oversee the ongoing operations and maintenance of our warehouse locations, while leading facility expansions, renovations, build-outs, and new warehouse launches to support Pattern’s continued growth. It combines day-to-day facilities and maintenance leadership with hands-on ownership of vendor performance, safety/compliance, and space readiness.
This is a full-time remote position that requires approximately 30% travel to Pattern’s U.S. warehouse locations.
What is a day in the life of a Director of Facilities?
Oversee daily facilities operations including maintenance, security, janitorial, and vendor management in partnership with the lease management team
Develop and execute a facilities and reliability strategy aligned with company growth, including space planning and workplace design
Manage budgets, capital expenditures, and cost optimization initiatives across facilities
Lead office expansions, renovations, and build-outs in partnership with internal stakeholders and external vendors, ensuring spaces are truly operationally ready — not just construction-complete
Establish preventive maintenance discipline, escalation routines, and vendor follow-up so facility risks are surfaced early and driven to closure
Ensure compliance with all safety regulations, building codes, and environmental standards (OSHA, NFPA, electrical/life-safety, permitting)
Partner cross-functionally with IT, People Ops, Safety, Real Estate/Construction, and leadership to enhance the employee workplace experience
What will I need to thrive in this role?
Significant leadership experience in facilities management, maintenance/reliability, workplace operations, or a related field
Proven experience managing small and large office or site environments, preferably in a high-growth or tech company
Proven experience leading the launch of new office spaces or facilities, including site selection support, design, construction coordination, and operational readiness
Strong knowledge of building systems (HVAC, electrical, plumbing) and vendor management
Demonstrated ability to evaluate, redesign, and optimize existing facilities to meet evolving business needs, improve employee experience, and drive cost and space efficiency
Experience managing leases, budgets, contracts, and capital projects
Ability to identify technical, safety, and compliance risk, know when to bring in outside experts, and drive issues to closure
High EQ and excellent leadership and communication skills with the ability to influence cross-functional stakeholders
Strong problem-solving mindset with a proactive, data-driven approach to decision making
Willingness and ability to travel as needed to support site readiness and vendor coordination
What does high performance look like?
Facilities operations run smoothly with minimal disruptions and high employee satisfaction
Projects (build-outs, expansions, upgrades) are delivered on time and within budget, with clean handoff and no late surprises
Strong vendor relationships and preventive maintenance discipline that drive quality service and cost efficiency
Continuous improvement in workplace experience, safety, and operational efficiency
Proactive identification and resolution of facility risks or inefficiencies, with the right issues escalated to leadership and the rest resolved independently
What will make me stand out during the interview process?
Experience in Amazon RME, fulfillment, sort center, AMZL, Sub Same Day, distribution, logistics, manufacturing, robotics, parcel, ecommerce, or other high-throughput operating environments
Experience with conveyors, sorters, MHE, dock equipment, building systems, fire/life-safety coordination, electrical safety, controls, WCS/WES interfaces, or automated material handling environments
Experience developing PM programs, scorecards, inspection routines, vendor standards, critical-spares processes, and maintenance operating mechanisms
Experience with greenfield launches, brownfield retrofits, tenant improvements, startup readiness, or network expansion
Familiarity with OSHA, NFPA, electrical safety, insurance review, permitting, facility inspections, and industrial safety practices
Military, engineering, technical operations, or field leadership background
We are looking for individuals who are:
Game Changers – A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
Data Fanatics – A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
Partner Obsessed – An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
Team of Doers – Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
What is the hiring process?
Initial phone interview with Pattern’s talent acquisition team
Video interview with a hiring manager
Video case study interview with the Operations and Facilities/Reliability team
Onsite interviews with panels of department leaders
Professional reference checks
Executive review
Offer
How can I stand out as an applicant?
Be prepared to talk about professional accomplishments with specific data to quantify examples – PM compliance gains, launch timelines, scorecard improvements, and risk closure
Be ready to talk about how you can add value and be the best addition to the team
Focus on mentioning how you would be partner obsessed at Pattern
Be prepared to talk about specific examples of site launches, facilities turnarounds, or maintenance/reliability programs you’ve built or led
Compensation
Additional Information
Why should I work at Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:
– Unlimited PTO
– Paid Holidays
– Onsite Fitness Center
– Company Paid Life Insurance
– Casual Dress Code
– Competitive Pay
– Health, Vision, and Dental Insurance
– 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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