About this role.
Life360 is hiring a Director of IT to lead end-to-end IT Operations and IT Engineering for a distributed, remote-first workforce. The role owns enterprise identity, endpoint management, network and corporate infrastructure, collaboration tooling, end-user services, vendors, budget planning, and major incident escalation. This leader will build a mature, engineering-led IT operating model with measurable service standards, automation, AI-enabled workflows, and strong security partnership with the CISO organization. The position requires extensive senior IT leadership experience, hands-on knowledge of modern cloud IT systems, and the ability to scale teams and operational practices in a high-growth environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with a structured assessment of service health, asset visibility, identity and access controls, endpoint compliance, incident trends, employee experience, vendor dependencies, and operational risk. I would then prioritize a roadmap using business impact, security exposure, reliability, and implementation effort, while establishing clear ownership and metrics for each service.
I have done this by defining services as products with accountable owners, measurable reliability and experience metrics, documented roadmaps, and regular stakeholder reviews. I also invest in automation, standardization, and team capability development so the organization can move capacity from repetitive tickets toward proactive improvements and strategic initiatives.
I would establish shared security and service principles, joint risk reviews, and defined decision rights for controls affecting identity, endpoints, infrastructure, and SaaS platforms. IT should own reliable implementation and operational execution, while Security provides governance and risk partnership; both teams should use common evidence, metrics, and escalation processes.
High-value use cases include automated access-request triage, knowledge-assisted service desk workflows, device and asset lifecycle automation, incident summarization, self-service troubleshooting, and proactive detection of configuration or compliance gaps. I would start with controlled use cases that have measurable outcomes, clear human oversight, and appropriate data-security safeguards.
I maintain a service- and capability-based view of spend, connect renewals to usage and business outcomes, and forecast growth scenarios early. I use disciplined vendor governance, competitive benchmarking, contract review, and cross-functional alignment with Finance and Procurement to balance cost efficiency, resilience, security, and employee experience.
About Life360
Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 102.4 million monthly active users (MAU), as of June 30, 2026, across more than 180 countries.
Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).
Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.
Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above.
We are AI Native
We are building an AI Native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.
Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.
About The Team
Life360’s IT team exists to enable our 500+ remote-first employees to be equipped, productive, and secure, wherever they’re working from. That means owning the identity, endpoint, infrastructure, and collaboration experience end to end, and treating the services it owns as a product. IT reports to our CISO and sits right next to Information Security, and the two teams work as true partners with decisions made together, not thrown over a wall. That partnership matters even more as Life360 leans further into an AI Native way of working: shaping what that looks like day to day means working closely with other key partners like People, Finance, and Legal, not building in isolation.
About the Job
We’re hiring a Director of IT to own IT Operations and IT Engineering end to end; enterprise identity, endpoint management, corporate infrastructure, collaboration tooling, and the service model our distributed workforce depends on. This opportunity will allow you to reimagine how IT operates in an AI Native environment and bring an engineering mindset to how the function runs: structured, automated, and metrics-driven. This is a role for someone who wants to take an IT function to its next stage of maturity, not just keep it running as-is. You’ll have the agency and runway to set the strategy, build the playbooks, and lead the team to the next level.
The ideal candidate is a hands-on technical leader who has scaled IT operations and engineering in high growth environments, carries strong engineering principles, and can operate with a safety first mindset.
A year in, this function is a genuine strategic partner across the business — anticipating technology and infrastructure needs and building the roadmaps that mature alongside Life360’s growth. Employees experience IT as a real productivity advantage: fast, reliable tools and a technical experience they’re glad to have. Every request is handled quickly, cleanly, and with real care. The budget is well-managed and forecasted with confidence. AI tooling and automation are woven into how the team operates, creating capacity for high-value, forward-looking work. IT’s operational excellence also strengthens Life360’s security and compliance posture, with clean identity management, strong asset visibility, and access controls that hold up confidently under audit. And the team is one people are proud to be part of; strong morale, strong retention, and a genuine draw for top IT talent who want to do their best work.
The US-based salary range for this position is $167,000 to $245,000. We take into consideration an individual’s background and experience in determining final salary – therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.
What You’ll Do
- Own the strategy and execution of Life360’s core IT Operations & Engineering teams including enterprise identity, endpoint management, network infrastructure, collaboration, and end user services
- Drive the technical roadmap and transparency programs to provide leadership clear visibility into IT quality, risks, and investments
- Lead, hire, and grow a high-performing IT team, raising the bar toward an engineering first skillset and standing up new IT engineering roles as the function scales
- Set and hold high quality service level standards through evolving IT’s operating model: service ownership, response times, availability, and an exceptional employee experience
- Partner with the CISO and Information Security to ensure every service and process meets our safety standards
- Identify and implement AI Native tools and automation that improve internal productivity and employee workflows, in line with Life360’s broader AI Native transformation
- Own IT vendor relationships, contract negotiations, and budget planning, partnering with Finance and Procurement
- Serve as escalation point and executive sponsor for major IT incidents, migrations, and large-scale initiatives
What We’re Looking For
Required Experience
- Minimum of 15 years of experience in IT, including at least 7-8 years in a senior leadership role directing multiple teams or functions
- Deep hands-on grounding in modern IT infrastructure: identity and access management, endpoint management, cloud collaboration platforms, and enterprise networking
- Experience embedding AI tools and automation into IT operations and employee productivity workflows
- Demonstrated security-first judgment partnering with Security and Compliance teams
- Experience owning budgets, vendor relationships, and procurement decisions
- Strong communication and stakeholder management skills, especially with non-technical teams
- Comfortable operating in a global, high-growth environment where systems and headcount scale quickly
- Bachelor’s degree in Computer Science, related field, or equivalent experience
Preferred Experience
- Experience leading IT or corporate engineering at a remote-first or high-growth technology company, with a modern cloud-based stack (e.g., Okta, Jamf, and SaaS collaboration tooling) rather than a traditional on-premise environment
- Hands-on experience building or deploying AI agents and automation into IT or employee workflows, with concrete use cases and measurable impact
Our Benefits
- Medical, dental, vision, life and disability insurance plans (100% paid for employees)
- Paid parental leave
- 401(k) plan with company matching program
- Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
- Generous time off: flexible PTO, companywide holidays throughout the year plus summer and winter shutdowns
- Learning & Development programs
- Equipment, tools, and reimbursement support for a productive remote environment
- Free Life360 Platinum Membership Tile trackers
Life360 Values
Our company’s mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference
- Be a Good Person – We have a team of high integrity people you can trust.
- Be Direct With Respect – We communicate directly, even when it’s hard.
- Members Before Metrics – We focus on building an exceptional experience for families.
- High Intensity, High Impact – We do whatever it takes to get the job done.
Our Commitment to Diversity
We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.
We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any legally protected status.
We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!
#LI-Remote
____________________________________________________________________________
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
