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Product & Technical Communications

AI Summary
ElevenLabs is seeking a senior product and technical communications professional to shape narratives for its AI products, particularly ElevenAgents. The role leads launch communications, ongoing product campaigns, executive thought leadership, and relationships with influential technical and business media. It also owns security, privacy, safety, and incident-response communications in partnership with cross-functional teams. Candidates need strong B2B technology or AI experience, exceptional multi-format writing, launch leadership, and confidence translating complex technical concepts into compelling stories. The remote-first position is limited to the US East Coast and requires availability in GMT-5 to GMT-4 time zones.
Remote from
USA
Salary
Undisclosed
Employment
Full Time
Experience
Open level
Published
Apply before
8 Dec 2026
Listing views
19
Application actions
2
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Opportunity details

About this role.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $22B – multiples of 11, always.

We have expanded from voice into three main platforms:

  • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

  • Excellence everywhere: Everything we do should match the quality of our AI models.

  • Global team: We prioritize your talent, not your location.

What we offer

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities.

  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

  • Annual team offsite: Each year, we bring your entire team together in a new location – past offsites have included Croatia, Italy and Cancún

  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

You’ll be responsible for:

  • Developing and articulating our long-term vision for the future of human-AI interaction, and what we’re building for developers and businesses.

  • Shaping the narrative around our products (in particular ElevenAgents), connecting our capabilities to emerging needs and trends in the wider world.

  • Leading storytelling and communications for top tier product launches, in partnership with product marketing, and running campaigns between launches to demonstrate the value our platform delivers.

  • Owning our security, privacy, and safety communications, including managing incident responses as part of a cross-functional team.

  • Producing superb written materials that advance our product story – including keynotes, talk tracks, social posts, and press releases – and creating scrappy product demos to show our technology in action.

  • Building the profile of our technical and product leadership, developing novel points of view, and supporting them with media, social, and event appearances.

  • Nurturing relationships with journalists, Substack writers, podcasters, technical creators, and other influencers who shape developer and enterprise buying decisions.

Requirements

We are looking for someone who has:

  • Run product or technical comms at a fast-paced B2B technology company, or built AI / software products.

  • A record of leading significant launches, and running effective product campaigns in between them.

  • Exceptional writing across different formats, with a talent for turning complex, technical topics into sticky narratives.

  • Experience working with security, safety, and engineering teams, and managing incidents.

  • Deep understanding of the independent media landscape and good relationships with some of the most influential commentators.

  • A track record of excellence, be that building products, running superb campaigns, or some other entrepreneurial endeavor.

Location

This role is remote-first, so it can be executed from anywhere on the US East Coast, with the ability to operate in GMT-5 to GMT-4 timezones required. If you prefer, you can work from our New York office.

#LI-Remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

5/5
EasyHard

Pace & Pressure

5/5
RelaxedFast-paced

Autonomy Level

5/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThis is a high-impact senior communications role combining technical positioning, executive visibility, media relations, launches, and incident communications. The fast-moving AI environment and expectation to operate independently require excellent judgment and deep subject-matter fluency.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$210,000
US market range (per year)$170k–$260k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual cadence and USD estimates are inferred for a senior US East Coast product and technical communications role at a high-growth AI company; estimated market range is $170,000–$260,000 per year, with an estimated midpoint of $210,000 per year.

Core skills

Skills and capabilities most closely associated with this opportunity.

Sample interview questions
How would you turn a complex AI product capability into a narrative that resonates with both technical and enterprise audiences?

I would begin with the customer problem and the measurable outcome, then connect the technical capability to a clear, differentiated benefit. I would create a core narrative with audience-specific proof points, examples, and language for developers, buyers, and media rather than using one generic message for all groups.

Describe your approach to leading communications for a major product launch.

I align early with product, engineering, product marketing, and leadership on the launch objective, audience, positioning, proof points, risks, and success metrics. I then build an integrated plan covering messaging, executive materials, press outreach, owned content, demos, social assets, and post-launch follow-through.

How would you manage communications during a security or reliability incident?

I would establish a fact-based cross-functional response process with engineering, security, legal, support, and leadership. Communications should be timely, transparent about known impact and remediation, avoid speculation, and provide a dependable cadence of updates until the issue is resolved.

What makes a technical story compelling to journalists and independent creators?

A compelling story combines genuine novelty with relevance, credible evidence, and a clear point of view on an important market shift. I tailor the angle to each outlet or creator, offer concrete demonstrations or customer outcomes, and ensure technical claims can withstand scrutiny.

How do you measure whether product communications are effective between launches?

I use a combination of qualitative and quantitative signals, including message pull-through in coverage, quality of influencer engagement, share of voice, content engagement, demo usage, audience feedback, and downstream signals from product marketing or sales. I review these insights regularly to improve narrative clarity and campaign choices.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
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