Close is a bootstrapped, profitable, 100% remote, ~80 person team of thoughtful individuals who value autonomy and impact.
We ❤️ startups & SMBs. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.
We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers.
About the Role:
As a Customer Support Executive, you’re responsible for answering customer questions, resolving technical problems, and delivering customer experiences that represent the Close support philosophy.
This role requires a high level of independence and immediate responsibility. The main focus of a Customer Support Executive is our support ticket queue. Support tickets include general questions from our customers as well as system and integration debugging and more technical API support. As a team, we take a consultative approach to support and aim to provide guidance to help our customers use Close more successfully.
You will also be responsible for leading individual projects and initiatives outside of the queue, as the need arises.
Our team is small, collaborative and fast-paced: we bounce solutions off one another, support one another’s growth, and are passionate about solving problems. We rely on our Customer Support Executives to be able to manage their time well, communicate effectively and collaborate in a fully distributed environment.
Some of the tools we use are: Help Scout, Sift, Stripe, Twilio, Plivo, Guru, and Asana.
You will be reporting to the Director of Customer Support (Joseph Sterner) and will be expected to work Western/Central European business hours (BST/CEST).