Create, market, and sell your own online courses.
Thinkific is a software platform that gives anyone, anywhere the ability to easily create, market, and sell their own online courses. We believe in impactful and innovative work: our team of 250+ Thinkers is building and expanding an incredible product that empowers creators around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!
We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect
Are you excited by the idea of helping innovative thought leaders grow successful businesses through education? Do you tend to dream big right alongside your customers and do whatever it takes to help them reach their goals? We’re fanatical about customer success and we’re looking for a Customer Success Manager to join us at Thinkific!
As a Customer Success Manager you’ll support our high-value customers in getting the most value from Thinkific. You’ll help them level-up their business through recommending best practices, teaching them how to use the platform more effectively, troubleshooting technical issues, and supporting the ongoing growth of their online course business over time. Reporting to the Senior Manager, Customer Success, you will ensure our high-value customers always experience unparalleled support throughout their entire journey with Thinkific.
Your goal will be to create lasting customer relationships to grow Thinkific’s Plus business line, drive expansion opportunities, and retain customers. Here’s how you will accomplish this:
The person we have in mind likely:
These things would also be nice, but we think you could learn them on the job:
What you can expect if you join Thinkific:
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If this sounds like you, follow the link below to apply.
Please let Thinkific know you found this position on Jobicy.
Thinkific is hiring a remote Customer Success Manager from Canada
This is a Full Time role.