Clinical Care Navigator

Remote from
🇺🇸 USA
Job function
Customer Success
Job type
Full Time,
Job posted
Apply before
30 Jul 2024
Industry
Mental Health Care

About Lyra Health

Transforming behavioral health through technology with a human touch

Actively Hiring
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

The Role

As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.
This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most.

Current shifts available include:

  • Sunday – Wednesday 7 am – 6 pm PT
  • Friday – Monday 7 am – 6 pm PT
  • Tuesday – Saturday 9:30 am – 6 pm PT
  • Sunday – Thursday 9:30 am – 6pm PT

Responsibilities

  • Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
  • Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
  • Independently manage a caseload of complex, multi-need clients

Qualifications

  • Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered
  • Must have Two years post license experience (EAP/clinical call center experience preferred)
  • Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
  • Bilingual, Spanish-speaking candidates strongly preferred (but not required)
  • Must be a full time resident of the United States; work cannot be completed from outside the United States.

Pay and Benefits

The anticipated hourly base rate for this full-time position is $38.65 per hour. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may be eligible for discretionary bonuses.

Apply now >

Megaphone

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

FacebookTwitterLinkedIn

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Customer Success

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Lyra Health hiring for?

Lyra Health is hiring a remote Clinical Care Navigator from 🇺🇸 USA

What type of employment does Lyra Health offer?

This is a Full Time role.

Network