Advisory Solution Consultant – Enterprise Telco and Media

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

As an Advisory Solution Consultant within our Core Enterprise Solution Consulting team, you will have the opportunity to join our industry’s best and brightest talent. This is a tight-knit team of innovative leaders who are hungry, humble and see our customer’s biggest challenges as their greatest opportunities.

In this role, you will have a major impact on our goal of becoming the defining enterprise software company of the 21st century by driving the hyper-growth of your Telecommunications and Media business.

As a Core Solution Consultant, you will be responsible for driving revenue across all our Solutions with our most strategic accounts by leading and partnering across a broad deal team that includes Sales, Solution Specialists, Business Value Consultants, Product Management, Customer Success and our Executive Team.

What you get to do in this role:

You will quarterback the executive solution and deal strategy across a broad deal team with our largest customers. You will be accountable for developing, positioning and presenting industry-specific solutions and articulating how customers will realize the value of those solutions during sales cycles to achieve their goals, as well as our sales goals, within your business.

Some of the Key Mindsets and Behaviors to be successful in this role include:

• Operating as the general manager of your business
• Embodying servant leadership
• Cultivating a growth-mindset
• Staying business-outcome focused
• Obsessing over customer success
• Leading with empathy
• Operating with urgent curiosity
• Winning as a team

Some of the Key Activities to be successful in this role include:

• Driving the revenue growth of your business as an industry, functional and technical expert
• Leading solution strategy and deal strategy at an account level across a broad deal team
• Developing and maintaining executive (C-Level) and line of business (Director level) customer relationships
• Leading discovery to clearly define customer challenges
• Delivering best-in-class solution demonstrations and presentations to align the value of our solution with customer needs
• Articulating how customers will adopt our solution to realize the value of their investment
• Continuously learning about product innovations
• Acting as an industry thought leader
• Providing feedback to product development on how we can innovate our products to drive greater value to customers
• Supporting marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• 7+ years of solution consulting or sales engineering experience
• Proficiency in leading SaaS solutioning and sales in enterprise accounts
• Experience working in a team-based, hyper-growth environment
• Sales acumen, to drive best-practice sales execution with you sales counterpart
• Proficient in building strong trust relationships with decision-makers and senior VP-level budget owners
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Experience with the ServiceNow platform a plus
• Experience in the Telco & Media industry a plus
• Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plus
• Experience advising on delivery and value realization post-sale a plus
• Travel, as necessary

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law