Platform Support Specialist Salary in Australia

Platform Support Specialist roles in Australia provides promising career opportunities in Australia. The role integrates technical skills with creative solutions, offering attractive salary packages. Successful candidates will find a supportive environment for professional advancement.

Tax rate: Approx. 32%
Demand: Very High
Last updated: 13 Feb 2025

Annual Salary
Education
Skills
Specifics
Benefits
Market
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FAQ

Role overview

As a Platform Support Specialist, you will provide technical support to users of our platform, helping them resolve issues and enhancing their user experience. Your role involves troubleshooting technical problems, guiding users through processes, and ensuring that platform functionalities are optimized. You will create user guides and documentation, and analyze user feedback to identify areas for improvement on the platform. Strong communication skills are essential as you'll interact with users daily, understanding their needs and providing timely solutions to improve platform engagement.

Annual Salary – 2025

Currency

· Upd: 13 Feb 2025

Average Salary $57,500

Junior Level

$34,500 - $46,000

Experience: 0-2 years

Middle Level

$46,000 - $69,000

Experience: 3-5 years

Senior Level

$69,000 - $103,500

Experience: 6+ years

Estimated Take-Home Pay

Expected monthly income after standard tax deductions (approx. 32%)

$3,258

Hourly Rate

$23.50 - $31.79 per hour

Based on 40-hour work week, rates may vary by region and company

Healthcare

Comprehensive medical, dental and vision insurance coverage for you and your family

Approx. $4,025 per year

Annual Bonus Range

Typical performance-based annual bonus range

$5,750 - $8,625

Equity Bonus

Company equity compensation based on local market standards and company policy

Up to $5,750

Total Housing Budget

Recommended monthly spending on rent/mortgage and utilities

Up to $1,000

Retirement Savings Target

Recommended monthly retirement account contribution

$700

Recommended Emergency Fund

Financial safety net for unexpected expenses and life events

$14,375 - 28,750

Monthly Savings Targets

Recommended amount to set aside each month for your financial security and future goals

Approx. $1,400

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Education Requirements

Bachelor's in Information Technology/Communications

Professional Certifications

Technical Support Certification Customer Service Certification

Training & Development

Cross-functional training opportunities
Regular code reviews and feedback sessions
Leadership development programs
Access to online learning platforms and certification programs

Required Skills

Core Skills

Technical Support Customer Service User Training

Trending Skills

Emerging Skills

AI in Technical Support User Behavior Analytics

Specifics

Work Environment

Remote or in-office

Tools

Helpdesk software Tracking tools User management systems

Collaboration

Work alongside customer support and development teams

Time Zones

Flexible support hours

Benefits

Common Benefits

Health Insurance

Paid Time Off

Remote Work Options

Professional Development

Mental Health Support

Flexible Hours

Home Office Allowance

Additional Benefits

Stock Options

Performance Bonuses

Health and Wellness Programs

Home Office Setup

Internet Allowance

Coworking Space Access

Learning & Development Budget

Conference Attendance

Market Trends

Demand

Very High

Growth Rate

15% annual growth

Remote Work

Availability: Moderate

Trend: Development of location-independent compensation models based on skills and performance rather than geography

Job Platforms

Jobicy WorkDay GitHub Jobs Wellfound Robert Half CareerBuilder Monster

Key Industries

Data Analytics Blockchain Quantum Computing Digital Marketing Gaming Industry Finance Clean Tech

Similar Positions

Other positions similar to Platform Support Specialist:

Customer Support Specialist Support Quality Analyst Chat Support Lead

Cross-Country Pay Scale

Explore Platform Support Specialist salaries worldwide. Below you'll find a comparison of average annual compensation in different countries relative to the base rate in Australia ($57,500).

Frequently Asked Questions

What is the average Platform Support Specialist salary in Australia?

The average salary for a Platform Support Specialist in Australia is $57,500 per year. Entry-level positions (Junior Level) start at $34,500 - $46,000, while experienced professionals (Senior Level) can earn up to $69,000 - $103,500.

What skills are required for a Platform Support Specialist role?

Core skills include Technical Support, Customer Service, User Training. Trending skills are Remote Support Solutions, Customer Feedback Management, while emerging skills focus on AI in Technical Support, User Behavior Analytics.

What is the job market outlook for Platform Support Specialists?

The job market shows high demand with 15% annual growth. Remote work opportunities are increasing, with high availability across various job platforms. Key industries include Data Analytics, Blockchain, Quantum Computing, Digital Marketing, Gaming Industry, Finance, Clean Tech.

What benefits are typically offered to Platform Support Specialists in Australia?

Common benefits include Health Insurance, Paid Time Off, Remote Work Options, Professional Development. Additional benefits may include Stock Options, Performance Bonuses, Health and Wellness Programs, Home Office Setup.

What roles are similar to Platform Support Specialist?

Similar positions to Platform Support Specialist include Technical Support Specialist, Customer Support Technician, User Experience Specialist, Help Desk Specialist. These roles share many of the same responsibilities and required skills, though their focus areas may vary slightly by organization.

What is the hourly rate for Platform Support Specialists in Australia?

Based on a standard 40-hour work week, Platform Support Specialists in Australia typically earn between $23.50 and $31.79 per hour per hour. Rates may vary depending on location, experience level, and specific employer.

What are the core and trending skills for Platform Support Specialists?

Core skills essential for Platform Support Specialists include Technical Support, Customer Service, User Training. The most in-demand trending skills currently are Remote Support Solutions, Customer Feedback Management. Professionals looking to stay competitive should also keep an eye on emerging skills like AI in Technical Support, User Behavior Analytics.

About Salary Data

Our salary data is compiled from trusted sources including:

U.S. Bureau of Labor Statistics - Official employment statistics
Eurostat - European Union labor market data
ILOSTAT - The leading source of labour statistics
Glassdoor - Company salary reports
Levels.fyi - Tech industry compensation data
Indeed - Job market analysis

Additional market insights from:

Note: Salary ranges are approximate and may vary based on location, experience, skills, and other factors. Data is regularly updated to reflect current market conditions.

Currency rates updated: Feb 24, 2025, 00:02 UTC

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