I am a technical support professional with enterprise IT service management experience at Numaligarh Refinery Limited. I support IT operations across incident tracking, change management, IT financial management, asset management, and technical documentation.
I work hands-on with enterprise platforms including SAP ERP, ManageEngine ITSM, and SentinelOne endpoint security. I troubleshoot hardware, software, and network issues while collaborating with cross-functional teams to deliver reliable service.
I have audited and maintained more than 200 IT assets and helped introduce structured asset tagging and inventory workflows to improve traceability. I am comfortable with escalation handling, compliance documentation, and maintaining professional service standards.
I also have a software development background in Python, JavaScript, SQL, Linux, and full-stack web development. My technical experience includes React, Node.js, Express.js, MongoDB, MySQL, REST APIs, JWT authentication, and decentralized applications on the Dfinity Internet Computer.
I hold a Bachelor of Computer Applications with a 9.2/10 CGPA. I am seeking to grow into a support leadership role in a distributed, open-source-driven organization.
