I am an innovative and analytical IT Support Specialist and Computer Engineer with experience supporting hardware, software, networks, users, and digital systems. I focus on maintaining reliable technology environments, resolving technical issues efficiently, and improving the overall user experience.
I have provided remote and on-site technical support across education, hospitality, and freelance client environments. My work includes systems administration, network troubleshooting, infrastructure deployment, service ticket resolution, data management, documentation, and end-user support.
I am also a full-stack web developer with hands-on experience building and maintaining web applications. I work with HTML, CSS, JavaScript, PHP, and MySQL to develop scalable solutions, integrate APIs, optimize databases, manage hosting, and improve legacy system performance.
My technical background includes Windows and Linux administration, cybersecurity fundamentals, VPNs, virtual machines, network configuration, cryptography, computer maintenance, and hardware repair. I combine strong problem-solving skills with attention to detail to deliver secure and dependable solutions.
I have experience teaching basic computer and ICT skills, supporting digital learning activities, and collaborating with teachers, administrators, clients, and cross-functional teams. I am passionate about emerging technology, automation, continuous learning, and building future-ready systems that support organizational success.
Developed and maintained more than 20 high-performance web applications for freelance clients, achieving a reported 98% client satisfaction rate.
Integrated external APIs, optimized database operations, managed hosting services, and revamped legacy systems to improve performance by up to 40%. Provided ongoing client support and maintained a five-star freelance rating.
Provided technical support to teachers and administrative staff, helping maintain technology resources and resolve day-to-day IT issues.
Supported school examinations, presentations, digital learning activities, and technology-related events. Taught basic computer and ICT skills to nursery and primary school pupils using practical, age-appropriate methods.
Resolved 95% of IT service tickets within defined service-level agreements while providing technical support in a hospitality environment.
Deployed new network infrastructure to improve connectivity across the hotel and improved knowledge-base and ticket documentation, increasing response speed by 25%.
Created visual content including logos and marketing materials for clients and business needs.
Produced engaging design assets that contributed to a reported 30% increase in client engagement.
Diagnosed, repaired, and upgraded computer systems to improve user productivity and system reliability.
Led periodic software upgrades and maintenance activities to help sustain organizational productivity and technology performance.
B.Sc., Computer Science
Bachelor of Science degree in Computer Science.
Advanced Diploma in Software Engineering (ADSE), Software Engineering
Advanced diploma program in software engineering.
Diploma, Web Design
Diploma program in web design.
Diploma, Computer Hardware Engineering
Diploma program in computer hardware engineering.
O'Level (SSCE)
Senior secondary school certificate education.
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