I am a versatile operations, administration, digital support and customer service professional based in Johannesburg, South Africa. I have experience coordinating workflows, maintaining accurate documentation, supporting clients and teams, and managing day-to-day operational requirements across on-site, hybrid and remote environments.
I have supported digital marketing, community management and online content initiatives, including campaign coordination, social media scheduling, basic analytics, SEO support and AI-assisted content creation. I am comfortable working with online communities and digital platforms such as Telegram, YouTube and Discord.
My operations experience includes fleet monitoring, route tracking, incident and discrepancy reporting, logistics coordination, daily reporting and service expectation management. I am organised, detail-oriented and able to manage multiple priorities while maintaining clear communication with stakeholders.
I also bring customer support, sales and administrative experience, including handling enquiries, support tickets, account verification, client follow-ups, scheduling, invoicing and record management. I have worked with remote teams and clients to coordinate tasks and meet deadlines.
I am adaptable across administrative, operations, controller, digital support and marketing-focused roles. I hold a valid driver's licence, have my own vehicle and passport, and am comfortable working remotely, in hybrid settings or on-site.
Manage digital marketing and social media content for freelance and contract projects in remote and hybrid settings.
Support web and application development projects, AI automation and workflow solutions, and digital transformation initiatives. Collaborate remotely with clients and project teams.
Managed and supported a large DeFi-focused online community across Telegram and YouTube, maintaining engagement, clear communication and issue resolution.
Created and scheduled educational and promotional content, coordinated operations and reporting, and produced basic branded visuals and AI-generated content for outreach.
Responded to customer enquiries, processed support tickets and handled account verification for freelance and contract projects.
Coordinated remote-team tasks, monitored systems, completed updates and daily reporting, and provided administrative, documentation, client liaison and logistics support.
Supported digital marketing campaigns for medical equipment and services, including paid advertising, SEO, lead generation, social content, blog posts and infographics.
Monitored campaign metrics and optimisation efforts, provided customer follow-up, and delivered scheduling, documentation, reporting and administrative coordination.
Managed client accounts, maintained customer relationships, delivered sales presentations and negotiated agreements.
Liaised with suppliers on enquiries and quotations and responded to telephone and electronic client enquiries.
Managed supplier relationships, inventory, orders and deliveries while supervising daily store operations.
Handled invoicing, customer enquiries and complaints through Pastel Point of Sale, and maintained administrative and operational records.
Conducted market research, B2B outreach, cold calling and follow-ups to identify industrial-sector clients.
Developed online marketing materials, managed client communication, prepared proposals and supported order processing and client acquisition.
Monitored vehicles and routes through tracking systems and reported route deviations, incidents and vehicle discrepancies.
Liaised with clients, managed service expectations, completed daily operational reports and performed administrative tasks.
Worked in a technical support role involving welding and pneumatic-related responsibilities.
Transitioned into fleet control and operational support during 2018.
Supported plant assembly activities in an industrial environment.
Contributed to operational production tasks as a plant assistant assembler.
Worked part-time in counter sales and stores support.
Assisted with customer service, sales and store-related operations.
Specialised Industrial and Commercial Refrigeration, Air Conditioning and Ventilation, Refrigeration, Air Conditioning and Ventilation
Completed MET 1-4, Practical Refrigeration 1 and 2, RPI 1-4, Mechanical 1 and 2, ELC 1-3, R1-R3 and RPT 1 and 2.
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