People Operations Manager

- Legal Compliance & Risk Management: Led comprehensive audits and compliance checks across all HR processes, ensuring full adherence to local, state, and federal employment laws, which significantly reduced the company's exposure to legal liabilities.
- Employee Engagement: Developed and implemented standardized HR policies and employee engagement programs that led to an overall increase in employee satisfaction, productivity, and retention rates. Initiated a company-wide engagement survey that identified key areas for improvement, leading to actionable changes in workplace culture.
- Vendor & Benefits Management: Established and maintained strong relationships with external vendors, streamlining the benefits program administration, which resulted in a reduction in administrative errors and improved employee access to benefits.
- HRIS Management: Conducted regular HRIS (Human Resources Information System) audits and updates, ensuring data accuracy and integrity. Improved data management practices, reducing errors and enhancing decision-making capabilities through reliable reporting.
- Metrics & Analytics: Analyzed key HR metrics to identify trends and provide data-driven insights that informed business decisions, contributing to the optimization of People programs and policies across the organization.
- DEI Initiatives: Partnered with cross-functional teams to champion Diversity, Equity, and Inclusion (DEI) efforts, leading to an increase in diverse hires and a significant boost in overall employee morale.
- Payroll Optimization: Collaborated with finance and payroll teams to overhaul payroll processes, resulting in an increase in payroll processing efficiency and a reduction in payroll-related errors.
- HR Operations: Managed day-to-day HR operations, including onboarding, offboarding, and employee relations, resulting in improved new hire satisfaction and a more efficient onboarding process. Reduced onboarding time through process optimization.
- Performance Management: Spearheaded the performance review process, aligning individual performance with organizational goals, which resulted in an increase in employee retention and a more motivated workforce.
- Employee Relations: Acted as the primary point of contact for employee inquiries, effectively addressing concerns and resolving issues, leading to improved communication and a more harmonious work environment.
- Immigration & Visa Processing: Streamlined immigration and visa processes, ensuring full compliance with immigration laws, which minimized legal risks and facilitated a smoother experience for international employees.
- Employee Lifecycle Management: Enhanced the management of the employee lifecycle, from recruitment to termination, resulting in a more seamless employee experience and a decrease in process-related errors.

- Cross-Functional Collaboration: Managed incoming requests and collaborated with team members, vendors, and partners to resolve issues efficiently, improving cross-functional collaboration and overall employee engagement.
- HR Data Integrity: Led initiatives to improve HR data accuracy through systematic audits and process improvements, which enhanced the reliability of HR reporting and ensured compliance with data privacy regulations, protecting sensitive employee information.
- Benefits Administration: Successfully administered complex employee benefits and leave of absence programs, including a highly effective open enrollment campaign that contributed to an increase in employee participation and cost savings for the company.
- Change Management: Managed employee change transactions, such as promotions, transfers, and terminations, with a focus on operational flexibility, resulting in improved workforce adaptability and a smoother transition process.
- Compensation & Performance Reviews: Optimized the support systems for compensation and performance review cycles, leading to an improvement in accuracy and compliance with organizational standards. Enhanced the performance management tool setup, data audits, and communication timelines.
- Cultural Initiatives: Spearheaded the implementation of new cultural initiatives and tools that boosted employee morale and productivity, contributing to a positive workplace environment.
- Immigration Compliance: Refined visa transfer processes, reducing immigration-related compliance issues and ensuring a legally sound and efficient system.
- Policy Enforcement: Ensured 100% adherence to HR policies and regulations through proactive monitoring, corrective actions, and regular policy updates, leading to a risk-free work environment and avoidance of potential legal issues.
- Termination & Severance Processes: Improved the communication strategy for the termination and severance process, reducing the risk of legal disputes and saving the company time and resources.
- Employment Verification: Enhanced the employment verification process, decreasing turnaround time and ensuring accurate information for hiring decisions.

- Talent Acquisition: Managed job requisitions and postings, coordinated phone screens, and interviews, leading to an increase in qualified applicant pools. This improvement resulted in higher-quality new hires and a more diverse and talented candidate pipeline.
- Onboarding: Standardized and optimized the onboarding process, which improved onboarding efficiency and facilitated a more seamless integration of new employees into the company. Conducted comprehensive new hire orientation sessions, ensuring positive first impressions and better retention.
- HR Compliance: Implemented a tracking system for paperwork completion, reducing administrative errors and leading to a smoother onboarding process and improved employee satisfaction.
- HRIS Data Management: Updated and maintained accurate employee information in the HRIS, ensuring timely access to critical data for management decision-making.
- Organizational Transparency: Improved organizational transparency and compliance by effectively communicating and formalizing employment term changes through the development and distribution of change letters.
- Data Security: Ensured the protection of sensitive employee information, contributing to a secure and compliant work environment.
- Employee Feedback: Increased employee survey participation, resulting in more comprehensive feedback and improved workplace satisfaction and performance.
- Financial Management: Contributed to effective financial management by reconciling benefit invoices monthly, leading to cost savings in the benefits administration process.
- Offboarding: Implemented best practices for the offboarding process, reducing errors and ensuring a positive perception of the employer brand, enhancing the organization’s reputation.

- Onboarding Efficiency: Coordinated onboarding procedures, increasing new hire productivity and improving the overall efficiency of the onboarding experience. Facilitated weekly new hire welcome meetings, providing essential information on benefits, expenses, and facilities.
- Compliance: Ensured compliance with immigration regulations by processing new hires through E-Verify, maintaining a legally compliant workforce and reducing the risk of legal issues.
- Policy Education: Enhanced company-wide understanding of policies and practices by providing comprehensive and accurate information, which improved compliance and reduced errors in HR processes.
- Background Checks: Managed the background check process through ADP Select, ensuring a thorough and efficient screening process for prospective employees, which contributed to the hiring of top-tier talent.
- HRIS Management: Managed new hire and employee data updates, reducing errors and discrepancies in records, which enhanced operational efficiency and informed better decision-making.
- Audit Preparation: Enhanced organizational compliance by implementing and managing employee files and HR systems, reducing audit findings and potential penalties.
- Administrative Support: Increased HR team productivity by providing proactive administrative support, leading to improved employee satisfaction and retention.

- Interview Coordination: Coordinated on-site interviews with precision, resulting in a reduction in time-to-fill positions and improved hiring manager satisfaction.
- Onboarding Process: Streamlined the onboarding process, reducing the time to hire and enhancing the overall experience for new hires. Managed the migration of over 400 hard copy employee files across multiple locations, leading to a reduction in file retrieval time and enhanced data security.
- System Integrity: Maintained system integrity through proactive data maintenance, resulting in streamlined HR processes and improved operational efficiency.
- Orientation Optimization: Optimized New Hire Orientation activities, decreasing material distribution errors and improving the new hire experience.
- Employee & Recruitment Support: Addressed HR and recruitment inquiries from employees and managers, contributing to a decrease in employee turnover by implementing targeted retention strategies.
- Employment Verifications: Managed employment verification processes, new hire onboarding, and supply provisioning, ensuring seamless transitions for new employees.
- Applicant Tracking System Administration: Served as the functional system administrator for the applicant tracking system, generating and maintaining data from system reports to increase employee compliance.