Customer Support Professional

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience. Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues. Streamlined call center processes for improved efficiency and reduced wait times. Consistently met or exceeded performance goals, contributing to the overall success of the call center. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Facilitated clear communication between internal teams and clients for smoother subcontract coordination. Implemented best practices in subcontracts administration, resulting in improved processes and streamlined workflows. Developed comprehensive subcontractor risk assessments to mitigate potential project delays or issues. Oversaw all aspects of subcontract administration, ensuring timely delivery and compliance with contract requirements. Maintained accurate records of all subcontract activities, providing regular updates on progress and potential risks to stakeholders.

Assisted customer in inquiries related to ticketing, check-in, security checks, boarding and lost baggage queries. Contributed to sales growth by up-selling products and services based on individual customer requirements. Assisted with day-to-day operations, working efficiently and productively with all team members. Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

First Class - CGPA - 7.24

Second Class, Score - 62.2%

Score - 74.8%