Office Manager

People Operations Role to the US team; to represent the Global Head of HR, Entity Director, internal staff, external business partners, and vendor, serve as the first point of contact for US employees. Support with recruitment activities and coordination, onboarding of new hires/offboarding employees, organizing online and offline employees (team building) events, monitoring employee wellbeing and escalating issues to the Head of HR, inventory management and ordering IT equipment if needed, assisting in the preparation of letters (such as employment verification), assisting in the preparation of reports and presentations. HR & Financial administration: Monthly payroll processing (via QBO) Monthly 401k processing (via SaveDay) (incl. Coordinating the enrolment, cancellations, terminations, and benefit changes). Managing health insurance (enrolment, point of contact, yearly renewal), acting as liaison with our broker and health insurance providers, maintaining HR & Admin files and records (in Box and Bamboo), ensuring that all is complete and up to date, ensure that Dropsuite complies with all relevant federal, state, and local laws and regulations, handling mail & document management, physical Cheque deposits.

Represent the Quality Assurance Vice President, Chief Medical Officer, CEO & CFO and to internal staff, external customers, and vendors. Assist executives with operational and administrative duties; collaboration with HR/recruitment for candidate tracking, onboarding, schedules (agenda/material preparation) meetings/minutes, expenses/invoices, travels, correspondence, email management. Make independent decisions regarding planning, organizing, and scheduling of executives’ work. Administer various complex programs, projects and/or processes specific to the executives served. Perform analysis, research, and projects to assist with management decisions as assigned. Prepare and maintain complex reports and other pertinent operational data. Handle policy and procedure issues for management as needed; Manage training modules for Quality Assurance, maintain completed progress and reward with HR accordingly. Keep informed on new developments and procedures that affect the company through frequent contact with other organizations, departments, and divisions. Assist in budget preparation and control activities. Other duties as assigned.

Conceptualized and created training material for a department of 50, utilizing MS PowerPoint, ensuring 100% company compliance rate. Administrative duties; schedules meetings/minutes, expenses/invoices, travels, correspondence, email management. Manage training modules for Quality Assurance, maintain complete progress and reward with HR accordingly. Coordinate communications, track, and follow up on requests (20+ daily), and identify those of importance which require immediate attention. Scheduled and coordinated complex, multi-travel arrangements delivering a 5% decrease in travel expenses through negotiation of discounts. Slashed office expenditures by negotiating cheaper supply contracts, implementing inventory control, and standardizing ordering procedures. Recruited and interviewed candidates for executive/director roles, retaining quality employees. Improved department morale by coordinating employee recognition program and social events. Other duties as assigned.

Generated revenue increases by overseeing an assigned portfolio of clients. Briefed with purchaser benefit administrators by answering questions, explaining Health Plan policy and contractual provisions related to membership & billing, improving efficiency. Conduct purchaser audits with large payment variances, unallocated payments, and other specified criteria.