I am a technology professional with experience in customer support, service desk operations, technical support, and multilingual communication. I have a strong background in ticket management, password resets, user creation, and software troubleshooting. Currently, I am pursuing a degree in Systems Analysis and Development while building front-end projects using HTML, CSS, and JavaScript. I am passionate about developing my skills in both technical support and software development fields.
Throughout my career, I have worked in various roles including bilingual reservation assistant, front desk agent, service desk analyst, and back office employee. These roles have helped me develop excellent communication skills and the ability to manage customer interactions effectively in multiple languages. I am comfortable working remotely and coordinating with cross-functional teams to ensure operational efficiency.
I have hands-on experience with technical tools such as VS Code, Microsoft Office, Asksuite, CRM platforms, and reservation systems. My technical skills include HTML5, CSS3, JavaScript, Git, GitHub, responsive design, and semantic HTML. I am also familiar with software installation, troubleshooting, remote support, and user account management.
I am fluent in Portuguese and English, with advanced proficiency in Greek and intermediate skills in Spanish. My multilingual abilities allow me to provide excellent support to diverse customer bases and improve communication efficiency. I am eager to leverage my language skills and technical knowledge to contribute to a dynamic team.
In addition to my professional experience, I have developed several projects including an internal ticketing system, an employee experience platform, a personal portfolio website, and a Python game project. These projects demonstrate my commitment to continuous learning and applying practical solutions to real-world problems.
I am seeking opportunities as a Junior Developer, Developer Level 1, Help Desk, Service Desk, or Technical Support professional. I am motivated to grow in these areas and contribute positively to the organizations I work with. I am confident that my combination of technical skills, customer service experience, and multilingual communication will make me a valuable asset.
