I am a Collections Specialist with extensive experience in debt recovery, payment negotiations, account investigations, dispute resolution, and customer account management within financial and service environments. I have a strong ability to handle delinquent accounts, review payment histories, resolve billing discrepancies, and ensure compliance with company policies and financial regulations. My background includes managing customer communication, handling escalations, and implementing effective collections strategies.
Throughout my career, I have maintained a focus on achieving high customer satisfaction while minimizing financial risk. I am skilled in negotiating payment arrangements and supporting fraud-related account reviews. I have experience working with CRM systems and financial tools, and I am comfortable communicating via phone, email, and chat.
I have held several roles in collections, including Collections Specialist at TransUnion, Collections Representative at Cognizant, and supervisory positions at Valor Global. These roles have strengthened my ability to manage complex delinquent accounts, support agents, and ensure compliance with service level agreements and company policies.
I am proficient in English and Spanish, with advanced English skills and native Spanish fluency. I have completed technical education in English at INA, Naranjo, which supports my communication capabilities in professional environments.
I am committed to maintaining professionalism and compliance standards while providing excellent customer support and effective collections solutions. I am eager to continue applying my skills in collections and account management to contribute to organizational success.
