I am an administrative operations and back office professional with experience in operational management, interdepartmental coordination, and incident follow-up.
I have worked in environments with a high workload, where prioritization, organization, and attention to detail are essential to keep daily operations running smoothly.
My background includes managing client requests and incidents, updating information in management systems, and maintaining control lists and Excel dashboards.
I am comfortable communicating professionally in writing and by phone with both clients and internal teams, and I support colleagues by organizing processes and explaining procedures clearly.
I also have experience in hotel reception, which strengthened my customer service, problem-solving, and administrative support skills.
I hold a degree in Social Communication and have additional training in hotel reception, and I am familiar with Microsoft Office, Google Workspace, photo editing, and video editing tools.
Responsible for administrative management of reservations and client requests, coordination with different departments, control and updating of information in management systems, preparation of Excel control lists, prioritization of tasks, and professional communication with clients and internal teams.
Worked in hotel reception handling customer service, incident resolution, information and guidance, contract management support, and basic administrative tasks related to hotel operations.
Grado, Comunicación Social (Audiovisual)
Degree in Social Communication with an audiovisual focus.
Curso, Recepcionista de hotel
Training focused on hotel reception and front-desk operations.
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