I am an advanced Systems Engineering student, close to completing my degree as a Systems Analyst, with hands-on experience in IT technical support, user administration, and infrastructure project coordination.
I have participated in a Hardware Refresh project involving 163 notebooks over 3 months at Rizobacter, where I supported configuration, formatting, operating system installation, and corporate software deployment across the fleet.
I am comfortable working in remote environments and I have strong experience handling incidents and tickets, supporting end users, and maintaining clear communication throughout equipment migration and support processes.
I have worked with Azure Active Directory, Microsoft 365, GLPI, Windows, Linux, and virtualization tools, and I use automation and generative AI tools to improve productivity and documentation.
In parallel, I have developed my own independent technical services practice, providing hardware and software diagnostics, repairs, operating system installation, and network setup for private clients and small businesses.
I am also experienced in Excel-based automation, customer communication, and practical problem solving, and I am looking for opportunities where I can continue growing in IT support and infrastructure roles.
Participated in a Hardware Refresh project replacing 163 notebooks in 3 months, coordinating configuration, formatting, operating system installation, and corporate software deployment. Managed incidents and tickets in GLPI, administered users, groups, and domain access through Azure Active Directory, and provided remote and on-site technical support.
Provide hardware and software diagnostics and repairs for private clients and small businesses. Build and maintain an advanced Excel spreadsheet for budgeting, handle customer communication, prepare quotes, track jobs, and install and configure operating systems, home networks, and applications.
Licenciatura, Sistemas
Advanced student in Systems Engineering, with expected qualification as Systems Analyst.
AWS Academy Cloud Foundations, Cloud Computing
Course in progress.
Course, Reparación y Programación de Celulares
Training in mobile phone repair and programming.
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