Managed, coached, and developed a team of Player Operations Specialists through regular feedback, performance reviews, and quality assurance. Collaborated with Fraud, Payments, Compliance, VIP, Product, and Customer Support teams to resolve complex player cases. Designed and optimized operational workflows to improve efficiency, reduce manual effort, and enhance the player experience.

Led Anti-Money Laundering efforts and Responsible Gambling investigations. Developed and updated AML/RG procedures. Worked cross-functionally to implement regulatory best practices.

Handled legal and regulatory compliance tasks, including risk management and non-compliance mitigation. Worked on crypto transaction monitoring, fund tracing, internal and external complaints, QA for risk and customer support, and policy creation such as Responsible Gambling Policy and Business Risk Assessment.

Processed withdrawals, chargebacks, and disputes. Performed KYC and fraud analysis, customer due diligence, transaction monitoring, and fraud risk assessment.

Performed customer due diligence, transaction monitoring, and fraud risk assessment to support fraud prevention and compliance operations.

Worked on crypto tracing, fraud detection, and transaction monitoring.

Handled transaction monitoring and game play checks. Managed and assigned tasks for the team.