Due Diligence Analyst

I conduct thorough reviews of PEP and sanctions alerts to identify and mitigate potential risks, including unclear sources of wealth, high-risk jurisdictions, unusual transactions, and irregular betting patterns.

I investigate customer accounts and supporting documentation for suspicious activity, prepare and submit ISARs, and maintain accurate compliance records. I validate proof of address, identity, source of wealth, and source of funds documentation in line with KYC and AML standards.

I promoted safer gambling tools during customer calls and addressed affordability, responsible gambling, and financial crime concerns across multiple gambling brands.

I requested source of funds, proof of address, and identity documentation for the due diligence team. I handled sensitive customer information in accordance with data protection requirements and ensured actions such as loss limits, deposit limits, and account closures were completed.

I delivered high-quality customer service in front-of-house and bar operations, supporting daily service and large-scale events in Casemates Square.

I assisted international tourists using multilingual communication skills. I also managed social media marketing for six months, creating event promotions and improving visibility for cocktail and food menus.

I provided overnight port security at the Port of Gibraltar, controlling restricted access for authorized staff, captains, and pilots.

I also delivered overnight security services at GBC television facilities, managing building clearance and secure closure procedures after hours.

I worked as a waitress at The Sunborn Yacht Hotel in Gibraltar, supporting hospitality service and guest experience.

I contributed to efficient front-of-house operations in a customer-facing environment.

I worked as a waitress and hostess at Bruno's Restaurant in Gibraltar, welcoming guests and supporting restaurant service.

I developed customer service, communication, and front-of-house coordination skills.

I worked in front-of-house and cloakroom duties at ATIK & Vinyl in the United Kingdom.

I supported guest entry, customer assistance, and venue operations in a fast-paced environment.

I worked as a freelance photographer for A&A Photography in Gibraltar, applying creative and technical photography skills.

I supported photography assignments while developing attention to detail and client-facing communication.

I completed in-school work experience as a waitress at Adler Vaduz in Liechtenstein.

I supported hospitality service and gained practical experience in a customer-facing environment.

Completed GCSE-level studies including Mathematics, German, Science, Architecture, English, History/Geography, French, and Woodwork/Metalwork.