Credit to Cash Operations Manager

I manage global SaaS accounts receivable and revenue operations across North America, EMEA, and APAC, supporting $22M to $38M in monthly billing volume. My responsibilities include billing compliance, customer issue resolution, multi-currency cash application, AR reporting, and UAR reduction.

I improved billing accuracy to 98.7% by reconciling Salesforce, Workday, and AWS Marketplace contract and usage data. I reduced subscription usage discrepancies by 93%, maintained 99.1% multi-currency cash accuracy and 99% AR subledger accuracy, and delivered weekly cash forecasts within a 2.5% variance.

I led cash application, customer deductions, and cash room operations for a multi-billion-dollar distributor serving 48 markets. I directly managed, coached, evaluated, and allocated work for a 65-person team while enforcing SLAs and operational controls.

I managed $35M to $55M in monthly cash volume, increased touchless posting to 96% through Fintech/9CI automation, and reduced unapplied cash from $780K to $310K. I also cleared more than 1,200 short pays within 90 days, reduced aging by 42%, and improved dispute cycle time from 22 to 14 days.

I led the accounts receivable function for a private-equity-backed healthcare supplier across seven supply-chain entities. I managed collectors, cash application specialists, and credit specialists supporting an AR portfolio of $28M to $40M.

I reduced past-due balances from $6.2M to $3.7M, cleared more than 400 aged disputes through HighRadius workflows, and reduced dispute cycle time from 21 to 13 days. I also achieved more than 98% tax accuracy using Avalara AvaTax, increased cash application accuracy to 97.5%, and reduced UAR through proactive billing setup resolution.

I managed royalty billing for more than 1,000 franchise locations and supported $18M to $25M in monthly revenue. I oversaw billing operations, royalty invoice release, UAR management, month-end close readiness, and revenue controls.

I achieved 100% SLA compliance for royalty billing and 100% on-time month-end close. I improved covenant audit accuracy from 94% to 99.2%, reduced revenue leakage by $1.4M, and strengthened ASC 606 compliance across Workday, D365, and Stripe.

I stabilized AR reporting and billing operations during a system transition for a professional services organization. I managed billing processes using PeopleSoft Financials and addressed setup gaps that created unbilled accounts receivable.

I improved cash conversion by 18 days and reduced aging by 33% through structured escalation, dispute governance, and improved reporting discipline. I also reduced UAR by resolving billing setup issues before invoice release.

I directed AR and billing reporting during a systems migration supporting more than $20M in monthly billing volume. I coordinated finance operations reporting and maintained visibility into billing, collections, and DSO performance throughout the transition.

I built Power BI dashboards that improved DSO visibility by 22% and reduced the reporting cycle time by 35%. My work gave stakeholders more timely, actionable insight into AR operations during the migration.

I managed NetSuite accounts receivable and billing operations for $15M to $25M in monthly revenue. I supported regional finance operations, campaign billing, AR performance, and billing setup for major retail accounts.

I reduced DSO by 15 days and eliminated $900K in revenue blockers. I also reduced UAR by resolving campaign billing setup gaps before invoice release.

I managed credit and collections operations, including a $10M credit authority. I assessed customer credit exposure, supported order release decisions, and led collections efforts to improve cash flow and minimize bad-debt risk.

I reduced bad-debt exposure by $2.1M and cleared more than 350 credit blocks per month. These efforts accelerated order release and improved cash flow by 18%.

I managed an accounts receivable portfolio of $18M to $30M across multi-site dealer networks. I directed collections activity, aging analysis, customer account follow-up, and AR risk management.

I reduced past-due balances by 38% through structured aging governance and collateral controls. My approach improved portfolio accountability and strengthened collections outcomes across the dealer network.

I managed credit and accounts receivable operations for OEM customers, with responsibility for exposure management, collections, and dispute resolution. I worked to reduce aged receivables and improve the resolution of customer payment issues.

I reduced OEM past-due exposure by 60%, from $5M to $2M. I also improved the dispute resolution rate to 95% and reduced dispute cycle time by 50%.

I managed global credit risk across North America, EMEA, APAC, and Latin America, supporting an AR portfolio exceeding $80M. I also held responsibility for SOX ICFR controls and compliance within international credit operations.

I delivered 100% SOX ICFR compliance and reduced global credit exposure by $4.3M through secured credit instruments. My work strengthened international risk governance, internal controls, and audit readiness.

I built foundational revenue-cycle expertise in a regulated healthcare environment supporting Medicare, Medicaid, commercial, and private-pay billing. I managed billing, reimbursement, follow-up, account reconciliation, and compliance documentation.

I resolved denials, pursued reimbursement recovery, and supported multi-payer account management. This role established my long-term focus on accurate billing, receivables management, and operational compliance.

Bachelor of Science in Accounting.