Director of Global Order-to-Cash and Revenue Operations

Lead end-to-end Accounts Receivable and Order-to-Cash operations for a high-volume, multi-channel customer portfolio. Oversee invoicing, dispute resolution, deduction management, account reconciliation, DSO reduction, cash conversion, billing accuracy, and SLA compliance.

Lead a geographically dispersed team of 11 associates and partner with Sales, Credit, Finance, Legal, Customer Care, General Ledger, Corporate Accounting, and Treasury. Direct month-end AR close, BlackLine cash reconciliation approvals integrated with SAP S/4HANA, SOX-compliant controls, audit readiness, dashboards, and process automation.

Led North American Order-to-Cash operations for a global B2B SaaS provider, overseeing billing, collections, dispute resolution, and cash application for an enterprise customer base. Owned billing accuracy, collections strategy, dispute lifecycle management, KPIs, SLAs, and customer satisfaction.

Designed and deployed a globally adopted dispute-resolution platform that standardized case tracking and improved transparency. Delivered $200K in annual savings through AI/RPA automation of billing and collections workflows and created executive KPI dashboards for Finance and C-suite visibility.

Led a frontline team of OTC specialists supporting trade-channel customer portfolios across dispute resolution, collections, and billing accuracy. Consistently achieved operational KPI targets while improving service delivery.

Built and launched an OTC training curriculum and internal knowledge base that reduced onboarding time and strengthened department-wide capability. Implemented quality-review processes that improved billing accuracy, communication quality, and customer satisfaction.

Managed a high-volume B2B customer portfolio through the full collections lifecycle, from early-stage outreach through legal escalation. Focused on improving recovery rates and reducing aged accounts receivable.

Served as an internal subject-matter expert for audit support, reconciliation, and AR reporting. Ensured accurate, compliant stakeholder communications and reliable financial data.

Led credit and collections operations for a complex industrial portfolio, including legal documentation, dispute workflows, and approval processes. Standardized procedures to reduce DSO and improve operational cycle times.

Concurrently designed and delivered enterprise leadership-development programs focused on service behaviors, communication, and management presence. Received the Chairman's Award for Training Excellence.