I am a customer-focused Customer Relations Specialist with more than five years of experience in customer service, telemarketing, live chat support, and client communication.
I have a strong track record of resolving customer inquiries and complaints while providing personalized, professional support across remote work environments.
My experience includes maintaining accurate debtor account records, documenting payment histories, logging customer interactions in CRM systems, and communicating updates on recovery efforts.
I am skilled in handling high volumes of customer queries, conducting follow-ups to support satisfaction and issue resolution, and identifying opportunities for customer retention and upselling.
I work effectively with cross-functional teams and use client feedback to improve service delivery. I bring cultural sensitivity, global communication skills, and basic reporting capabilities to customer-facing roles.
I am proficient with CRM platforms and business tools including Zendesk, Xero, Retool, Asana, Microsoft Excel, and Microsoft Office.
Maintained detailed debtor account records, including payment histories and communication logs.
Liaised with clients to provide recovery updates, understand their needs and policies, and conduct follow-up communications to support customer satisfaction and issue resolution.
Addressed customer inquiries, handled complaints, and resolved customer issues through direct communication.
Contacted a high volume of customers daily and collaborated with team members to support service delivery and customer engagement.
Delivered prompt, professional, and personalized responses to customers through live chat while managing high volumes of daily queries.
Accurately logged interactions in CRM systems, collaborated with internal departments, and used real-time client feedback to help improve service delivery.
High School, Management, Computer Science
Completed high school studies in Management with a major in Computer Science.
Bachelor's, Social Work
Completed undergraduate studies in Social Work.
Master's, Counselling Psychology
Pursuing a master's degree in Counselling Psychology.
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