Technical Product Specialist / Client Relationship Manager

I supported enterprise businesses using TikTok advertising solutions as part of the Monetization Product Operations team. I helped maintain a seamless advertiser experience across Platform, Measurement, and Commerce while safeguarding ad delivery and advertiser performance.

I investigated, triaged, and resolved post-sales technical issues, collaborating with global product, engineering, and policy stakeholders. I also analyzed issue trends, developed workflows and technical documentation, and communicated investigation outcomes and solutions to clients.

I provided strategic Google Ads consulting for businesses, developing and managing campaigns aligned with client acquisition and growth objectives. My work included keyword targeting, budget allocation, audience targeting, and campaign structuring.

I optimized bidding strategies and conversion tracking to improve CTR, CPC, and ROAS. I also supported advertisers with account constraints, policy violations, and technical delivery issues through chat, phone, and email consultation.

I led the License Relations division across five franchise brands, managing a team and supporting the success, consistency, and operational execution of more than 100 franchisees.

I managed franchisee onboarding, complaints, escalations, contract renewals, and store openings. As the primary liaison between franchisees and internal teams, I strengthened relationships, retention, brand reputation, and service quality.

I managed corporate banking relationships and supported portfolio and funding growth while consistently working toward KPI targets. I developed an understanding of client business needs to recommend appropriate banking solutions.

I provided ongoing account support and maintained long-term relationships with corporate clients, partnering with customers to support their financial and business requirements.

I specialized in corporate payroll banking products within the @Work Division, acting as a bridge between Maybank branch offices and headquarters. I managed corporate client payroll solutions and supported smooth implementation.

I delivered presentations to corporate clients, promoted Maybank services, and worked with internal teams to tailor payroll solutions according to each client's needs.

I was selected for Maybank's Management Development Program and completed intensive training in funding, lending, and relationship management. The program developed my foundation in banking products, portfolio management, and client engagement.

I managed new and existing customer portfolios, identified funding opportunities, and built customer relationships to support retention and business growth.

I began my career in B2B corporate sales, representing Sumisho E-Commerce Indonesia, now known as Monotaro Indonesia. I acquired and maintained corporate clients and contributed to sales growth through consultative engagement.

I delivered presentations on e-commerce solutions tailored to business needs, prepared quotations and purchase orders, and handled customer inquiries.

Bachelor's Degree in Corporate Communication / Public Relations. GPA: 3.35.