Support Specialist

Managed daily IT operations by troubleshooting hardware, software, network, and user-related technical issues. Provided remote and onsite support for subsidiary offices, maintained printers and peripheral devices, and helped ensure continuity across multiple business locations.

Oversaw IT hardware procurement, vendor coordination, inventory planning, laptop and mobile-device deployment, and user onboarding. Administered Dahua access control and CCTV systems, Dropbox user access, parking barrier cards, software renewals, and Microsoft user migration initiatives. Created IT documentation, connectivity records, standard operating procedures, and technical best practices.

Generated comprehensive client reports on the operational status of mining machines and compiled analytical reports on ongoing technical issues, challenges, and concerns.

Developed data templates and scripts to streamline reporting workflows and accelerate resolution of issues affecting non-operational machines. Coordinated with onsite teams through ticketing systems and WhatsApp to facilitate timely issue resolution.

Supported pre-opening IT operations for Hyatt Centric Jumeirah Dubai while shadowing the IS Manager. Managed system and network access for incoming employees in collaboration with Human Resources and helped troubleshoot common technology issues for employees and guests.

Coordinated with contractors on restaurant POS devices and guest-room RFID access systems. Prepared devices and audiovisual equipment for operations and meetings, and maintained a centralized IT inventory covering hardware, software, peripherals, licenses, subscriptions, service agreements, serial numbers, purchase dates, and locations.

Completed a Bachelor of Science Honours degree in Information Technology. Academic projects included Java programming, artificial intelligence, JavaFX solar system simulation, web application UX, mobile application development, Arduino smart home development, and a JavaScript MIDI composer project.