Pension Administrator and Accountant

Managed UK pension payroll administration, pension payments, deductions, and related member benefits with a strong focus on accuracy, statutory compliance, and deadline management. Processed and reconciled more than 20 payroll systems monthly, using BACS, SWIFT, cheques, and associated payment processes.

Maintained pension scheme records and overseas member master data in Convera. Investigated payment discrepancies, handled rejected payments and BACS recall requests with Lloyds Bank, coordinated transaction allocation with Treasury, and prepared HMRC annual adjustment documentation, tax payments, refunds, and fund-account allocations. Contributed to initiatives that reduced client compensation costs by approximately 25%.

Handled daily accounting operations, including recording financial transactions, posting income and expenses, and ensuring the accurate entry of data into accounting systems.

Validated supplier invoices within accounts payable processes, approved invoices for payment, maintained supporting documentation, managed purchase orders and biweekly purchase requests, and monitored supplier obligations. Performed monthly bank, trial balance, and cash reconciliations and prepared financial reports and KPI information for management.

Provided customer service in a gelato retail business by advising customers on product selection, responding to inquiries, and supporting sales growth through personalized recommendations.

Processed daily financial transactions through POS systems, completed daily cash closing activities, monitored inventory and replenishment needs, and maintained food safety, hygiene, and operational standards. Helped improve daily workflows and customer satisfaction.

Bachelor's degree program in Accounting and Management Information Systems.

Completed secondary education and earned a high school diploma.