Remote Dispatcher | Operations Coordinator

Dispatch and coordinate field supervisors and officers across active client sites, managing callouts, floater assignments, no-call/no-show responses, post coverage, schedules, and shift rotations. Maintain uninterrupted operations while ensuring post orders and site protocols are followed.

Maintain accurate dispatch logs, incident records, schedules, and personnel changes in AppSOS and eHub. Act as the primary communication hub for field personnel, account managers, clients, and operations leadership; prepare daily shift reports, support onboarding, handle escalations, and coordinate corrective action when compliance issues arise.

Supervised patrol officers across multiple client sites and responded to alarms, disturbances, and security incidents. Coordinated with dispatch and management to address urgent situations safely and efficiently.

Prepared detailed incident reports, enforced site operating standards, verified facility access authorization, and investigated unusual activity. Provided front-line customer service to clients, tenants, and visitors by resolving complaints, answering questions, and de-escalating conflicts.

Responded to suspicious activity reports and enforced security protocols across commercial properties. Patrolled assigned sites, secured access points, and helped deter unauthorized entry.

Prepared accurate incident reports and clearly communicated rule violations and consequences. Assisted visitors, tenants, and staff with directions, questions, and concerns while maintaining a professional customer-service approach.