Customer Service & Support Specialist

Location: United States
Rate, USD: Not specified
Work schedule: Full Time,
Links
Language skills: Spanish
Available for Hire: Yes

About me

Results-oriented and client-focused professional with 14 years of experience in providing exceptional customer service and administrative support. Adept at managing high volumes of inbound phone calls, appointment scheduling, and client transactions while maintaining composure and ensuring complete guest satisfaction. Proven track record in promoting clinic services, products, and promotions to enhance client engagement and drive revenue growth. Possess strong organizational skills, attention to detail, and ability to multitask effectively in a fast-paced environment. Committed to upholding a professional and welcoming atmosphere, demonstrating a passion for enhancing clients’ beauty and confidence.

Professional area

Admin & Virtual Assistant Customer Support Management & Operations

Education

September 2011/May 2015 Bachelor of Arts – Communication and Media Arts/Public Relations @ Montclair State University: Minor- Sociology

Experience

October 2021-December 2022 Bilingual SRS Fingerprint Specialist @ Bethany Christian Services: Conducted fingerprint procedures for individuals within the Unaccompanied Minors Program, ensuring adherence to regulatory requirements and maintaining confidentiality.
Demonstrated professionalism while assisting clients in obtaining family reunification through fingerprint services, aligning with the organization’s mission.
Efficiently managed scheduled appointments and meticulously documented specialized data, supporting case managers in closing cases within tight deadlines.
Configured, installed, and performed troubleshooting tasks for various applications, ensuring accuracy and reliability for all appointments.
July 2020-June 2021 Administrative Assistant @ Hudson Developers: Applied strong problem-solving and multitasking abilities to streamline office operations and enhance efficiency.
Developed and implemented efficient methods for progressing and reporting accounts payables and receivables, optimizing financial management.
Maintained meticulous calendars for owner/realtor facilitating smooth coordination of inspections and maintenance repair appointments.
Provided comprehensive office management support and skillfully processed leasing agreements.
Demonstrated exceptional organizational and communication skills in addressing and prioritizing tenant concerns.
September 2018- July 2020 Client Advisor @ Gucci: Delivered exceptional customer service by assisting clients with product selection and sales, showcasing strong interpersonal and client relationship-building skills.
Achieved associate membership in the Gucci 2 Million Dollar Club within the first year, demonstrating a commitment to exceeding sales targets.
Increased sales by 20% through successful cross-selling techniques, contributing to revenue growth.
Established and nurtured strong customer relationships through ongoing engagement beyond the in-store experience, resulting in a substantial 40% increase in phone sales.
November 2016- September 2018 Client Advisor @ Amazing Lash Studio: Managed comprehensive studio operations, ensuring seamless client experiences and promoting exceptional client care.
Successfully achieved and exceeded monthly sales targets, driving revenue growth and contributing to the company’s membership goals.
Demonstrated outstanding customer service by assisting and engaging with 50+ clients daily, addressing their needs, and ensuring satisfaction.
Spearheaded seasonal marketing initiatives and collaborated on sales budgeting, optimizing promotional strategies to enhance brand visibility and boost sales.