Medical Office Specialist/ Customer Service

Responsibilities-
Opening And closing the medical office.
Schedule and monitors patient appointments and coordinates routine office procedures. Coordinates administrative functions in support of office activities. Utilizing Medent to direct all incoming/outgoing faxes, utilizing partnering hospital EMR data bases to update patient record and informing PCP of changes , Labs, tests, etc.
Coordinating and setting up Lab, Imaging, and Treatment/Referrals with Providers and other medical offices. Assist with setup and clean-up of medical treatment room. Assist clinic nurse with outside appointments. Processing all prior authorizations utilizing evicore, transact rx, and cover my meds needed for patients. Initiate and obtain documentation, such as health history and medical records, follow up for new patients to the practice.Confirming benefit eligibility, and patient insurance information, utilizing provider portals.
Collect co-pays, reconcile and prepare bank deposits. Distribute mail to providers and department. Maintain medical and office supplies as necessary. Utilizes all aspects of electronic medical records. Ordering and expediting medical and office supplies. Assist with admin tasks.

Assisting callers with queries; notating accounts, filing claims in accordance to Department of Health guidelines, adhering to privacy regulations, continuing to grow my knowledge of regulations and policies as they pertain to healthcare programs; using multi-platform software and standard technology.

Scheduling for the COVID-19 vaccinations. Providing general NYSOH queries and information to callers. Maintained 94% or better Quality Assurance and a return to queue of 5% or less (due to technical issues).

Role history Garden; Cashier; Appliances & Kitchen and Bath; Flooring; Receiving&Freight; Expediter/Installed Sales; Customer Service; Key Carrier.
Responsibilities- Supervisor; Assist Customers, providing team support, prioritizing and delegating daily task list, providing performance reviews, reviewing specialist metrics weekly and one on one follow ups monthly as well as reviewing associates development path, reviewing daily information and new changes with associates during daily meetings.
Review customer orders for accuracy, verification and inspection of truck loads, follow ups with Vendors & Installers, vault verification, opening and closing the building, completing consolidated approvals.

Inventory Captain; Assigning and overseeing Inventory counts bay by bay. Communicating with Fellow Department Supervisor on inventory issues changes.
Safety/Infocus Captain; Assigning safety topics and reviewing any changes or safety updates. Coordinating with Loss Prevention to ensuring store Merchandising Protection Standards are met. Coordinating with local Fire Department, Cintas, and Corporate LP Liaison correcting any opportunities with Fire safety. Observing and coaching associates and management on importance of working safely.

Employee Committee Captain; Hosting meeting to plan employee events to keep store spirits high as well as planning store holiday party. Community Outreach Captain; Planned and coordinated Kids Workshop events, Assisted and planned Team Depot events through Monroe County Veteran Affairs, and C.U.R.E for Cancer events.